Executive , Sales & Customer Care

Job Description

Title: Executive , Sales & Customer Care

Company Name: Online Tech Academy

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• At least 1 years
• The applicants should have experience in the following business area(s): E-commerce, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Having experience in E-Commerce platforms will get a preference
• A team worker who believes in team commitment
• Excellent proficiency in MS Office applications must.
• Honest, Smart, and energetic in any atmosphere 
• Setting a mind to listen to customer inquiries properly and provide prompt resolution
• Good English Typing speed & negotiation skills is a must.
• Must have the willingness to learn, vast communication, problem-solving nature & leadership skills

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 5000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.

At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, and they are joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.

𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects with sincerity, dedication, and professionalism. 

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: 

• Maintain good professional relationships with customers and ensure satisfaction to the highest level.

• Proficiency in managing customers over inbound or outbound calls is mandatory.

• Determine to support or assist customers after hours of operation.Manage Official Facebook pages accordingly and collect leads from relevant sources.

• Maintain records and other documentation and up-to-date Daily and monthly reports of sales.

• Acknowledging and resolving customer complaints and communicating issues to the Superior

• Cooperating with colleagues and ensuring fast support to customers with the highest level of professionalism.

• Set up a positive mind for any other tasks assigned by the management from time to time

• Other tasks are allocated by the reporting person.

• Identify Selling possibilities and evaluate customer needs.

• Actively seek out new sales opportunities through calling, and messaging using social media

• Understand the needs of your business customers

• Respond to incoming messages and phone inquiries

• Record sales and order information or enter sales information into a computer system

• Review your own sales performance, aiming to meet or exceed targets

Annual Increment (After Probation/Eligibility)

2 Times Yearly Festival Bonus

Performance Bonus

Annual Tour

Best Employment Remuneration (Quarterly & Annually)

Birthday Celebration

Remuneration and leave

Honeymoon Package For Newly Weds.

Financial contribution for first childbirth

Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee

Mobile bill allowance (Only Entitled)Unlimited access to reading books

Useful Corporate health card

Relaxing zones

Gym Facilities

All Government holidays as per company policy

An environment that fosters accelerated growth and training.