Executive Office (Reservation & Visa Processing)

Job Description

Title: Executive Office (Reservation & Visa Processing)

Company Name: Cill tour and trvel

Vacancy: 2

Age: 24 to 34 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Bachelor of Business Administration (BBA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Age 24 to 34 years
• Only Male

• Manage a team of reservation officers to ensure efficient and accurate handling of customer bookings and inquiries.
• Take work reports from junior officers and provide necessary feedback.
• Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
• Train and mentor reservation officers to enhance their skills and knowledge of travel industry trends and best practices.
• Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
• Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
• Collaborate with other departments such as customer service, sales, and finance to optimize reservation processes and enhance customer satisfaction.
• Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
• Analyze reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
• Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
• Issue tickets and other travel documents.
• Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
• Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 1