Executive, IT & Communications

Job Description

Title: Executive, IT & Communications

Company Name: THE SOURCE

Vacancy: 1

Location: Dhaka

Published: 31 Oct 2024

Education:
∎ Bachelor of Engineering in Computer (2-3 Years).
∎ Diploma in Computer with MCSE/CCNA - 4 years’ experience
∎ Bachelor of Engineering in Computer (2-3 Years).
∎ Diploma in Computer with MCSE/CCNA - 4 years’ experience

Requirements:

Additional Requirements:
∎ Languages: Good command of written and spoken English
∎ Languages: Good command of written and spoken English

Responsibilities & Context:
∎ Department: IT & Communications
∎ Reporting Line: Manager, IT & Admin
∎ Office Location: BD Office
∎ Provide support for Windows (Window 7, 10, 11) & macOS installations and configurations, addressing common problems like updates, system crashes, driver problem and application errors.
∎ Provide technical assistance for hardware, software, and network-related issues.
∎ Respond promptly to service requests and resolve problems quickly and efficiently.
∎ Install, configure, and maintain Window Server (2008, 2012, 2016,2019) servers.
∎ Set up and manage virtual machines (VMs) in VMware environments.
∎ Diagnose and resolve network-related issues, including connectivity problems, IP conflicts, and wireless network troubleshooting.
∎ Assist with setting up and maintaining local area networks (LANs), wide area networks (WANs), and VPNs.
∎ Install, configure and maintain CCTV systems, including cameras, DVRs/NVRs, and storage solutions.
∎ Install, configure, maintain and troubleshoot PBX-related issues PBX (Private Branch Exchange) systems for internal and external telephony.
∎ Install, configure troubleshoot printer-related issues for network printers and local printers, ensuring compatibility and connectivity.
∎ Configure, manage, and troubleshoot Cisco routers, including setting up routing protocols, VLANs, and security settings.
∎ Install, configure, and maintain FortiGate firewalls, ensuring proper firewall rules, VPN setup, and security policies are in place
∎ Create and manage user email accounts on Microsoft 365, including setting up mailboxes and configuring permissions.
∎ Keep systems up to date by applying patches, updates, and security configurations.
∎ Set up user accounts, permissions, and passwords according to company policies.
∎ Maintain IT asset inventory, ensuring accurate tracking of hardware and software assets.
∎ Provide remote troubleshooting and technical support through phone, email, or remote access tools.
∎ Department: IT & Communications
∎ Reporting Line: Manager, IT & Admin
∎ Office Location: BD Office
∎ Responsibilities:
∎ Provide support for Windows (Window 7, 10, 11) & macOS installations and configurations, addressing common problems like updates, system crashes, driver problem and application errors.
∎ Provide technical assistance for hardware, software, and network-related issues.
∎ Respond promptly to service requests and resolve problems quickly and efficiently.
∎ Install, configure, and maintain Window Server (2008, 2012, 2016,2019) servers.
∎ Set up and manage virtual machines (VMs) in VMware environments.
∎ Diagnose and resolve network-related issues, including connectivity problems, IP conflicts, and wireless network troubleshooting.
∎ Assist with setting up and maintaining local area networks (LANs), wide area networks (WANs), and VPNs.
∎ Install, configure and maintain CCTV systems, including cameras, DVRs/NVRs, and storage solutions.
∎ Install, configure, maintain and troubleshoot PBX-related issues PBX (Private Branch Exchange) systems for internal and external telephony.
∎ Install, configure troubleshoot printer-related issues for network printers and local printers, ensuring compatibility and connectivity.
∎ Configure, manage, and troubleshoot Cisco routers, including setting up routing protocols, VLANs, and security settings.
∎ Install, configure, and maintain FortiGate firewalls, ensuring proper firewall rules, VPN setup, and security policies are in place
∎ Create and manage user email accounts on Microsoft 365, including setting up mailboxes and configuring permissions.
∎ Keep systems up to date by applying patches, updates, and security configurations.
∎ Set up user accounts, permissions, and passwords according to company policies.
∎ Maintain IT asset inventory, ensuring accurate tracking of hardware and software assets.
∎ Provide remote troubleshooting and technical support through phone, email, or remote access tools.

Compensation & Other Benefits:
∎ Lunch Facilities (Fully Subsidize)
∎ Transportation
∎ Mobile & SIM
∎ Provident Fund
∎ Gratuity
∎ Insurance (IPD, OPD & life)
∎ Lunch Facilities (Fully Subsidize)
∎ Transportation
∎ Mobile & SIM
∎ Provident Fund
∎ Gratuity
∎ Insurance (IPD, OPD & life)

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ THE SOURCE
∎ SIMPLETREE LIGHTHOUSE,13 FLOOR

Address::
∎ SIMPLETREE LIGHTHOUSE,13 FLOOR

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 Nov 2024

Category: IT/Telecommunication