Executive - Customer Support

Job Description

Title: Executive - Customer Support

Company Name: Next Online Ltd.

Vacancy: 10

Location: Dhaka

Salary: Negotiable

Published: 23 May 2024

Responsibilities & Context:
∎ Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
∎ 24x7 shifting duty
∎ Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
∎ 24x7 shifting duty

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Next Online Ltd.
∎ Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.
∎ ISP & IPTSP Operator in Bangladesh

Address::
∎ Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.
∎ ISP & IPTSP Operator in Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Jun 2024

Category: IT/Telecommunication

Source: bdjobs.com

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