Executive, Call Center Representative

Job Description

Title: Executive, Call Center Representative

Company Name: Max Management & Services Ltd.

Vacancy: 4

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): Tour and Travel Agency, Call Center, Customer Care
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer incoming calls and respond to customer inquiries promptly, professionally, and courteously.
∎ Provide accurate information about products, services, and company policies.
∎ Identify and troubleshoot customer issues, complaints, or concerns in a timely manner.
∎ Escalate complex problems to supervisors or other departments when necessary, ensuring resolution and follow-up.
∎ Maintain accurate and detailed records of customer interactions, inquiries, and complaints using designated systems or software.
∎ Update customer information and communication preferences as needed..
∎ Maintain a high level of quality in all customer interactions, ensuring professionalism and compliance with company policies.
∎ Proactively reach out to customers to gather feedback and address potential issues.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only males are allowed to apply

Salary: Tk. 15000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Sep 2023

Company Information:
∎ 24 Aug 2023
∎ Max Management & Services Ltd.
∎ Address : Address- Tower Hamlet, (3rd Floor), 16 Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ Business : An ISO 9001:2008 Certified, Govt. Approved RL No-1084
An ISO certified Manpower Recruitment Company Dhaka. Bangladesh

Category: Hospitality/ Travel/ Tourism

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