Reservation Officer

Job Description

Title: Reservation Officer

Company Name: Holiday Haven Ventures Limited

Vacancy: 5

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-07-18

Application Deadline: 2026-08-17

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 25 years

Required Skills

• Knowledge of airline reservation and ticketing

• Proficiency in GDS (Amadeus, Sabre, Galileo, etc.)

• Strong communication and customer service skills

• Attention to detail and accuracy

• Time management and multitasking

• Problem-solving ability

• Computer proficiency (Microsoft Office, CRM, OTA platforms)

• Basic knowledge of visa and travel regulations

• Sales and upselling skills

Key Performance Indicators (KPIs)

• Number of bookings processed

• Booking accuracy rate

• Ticket issuance turnaround time

• Customer satisfaction score (CSAT)

• Response time to customer inquiries

• Error and complaint rate

• Refund and cancellation processing time

• Upselling and cross-selling revenue

• Daily booking value

Key Responsibilities

Reservation Management

• Process domestic and international flight bookings.

• Make hotel reservations through OTA and supplier systems.

• Book tour packages, transfers, cruises, and travel-related services.

• Modify, reissue, or cancel reservations as requested.

• Ensure all booking details are accurate before confirmation.

Flight Ticketing

• Search and compare flight options.

• Issue airline tickets using GDS (Amadeus, Sabre, Galileo, etc.).

• Reissue and refund tickets according to airline policies.

• Monitor schedule changes and notify customers.

• Verify fares, taxes, and baggage allowances.

Hotel Reservations

• Reserve hotels based on customer preferences and budget.

• Confirm room availability and rates.

• Coordinate special requests (early check-in, late check-out, meal plans, etc.).

• Handle amendments and cancellations.

Tour Package Reservations

• Book domestic and international tour packages.

• Coordinate with tour operators and destination partners.

• Confirm transportation, sightseeing, and accommodation arrangements.

• Prepare and issue travel vouchers.

Customer Service

• Respond to customer inquiries via phone, email, WhatsApp, and live chat.

• Provide travel information, pricing, and itinerary details.

• Handle customer complaints professionally.

• Ensure a high level of customer satisfaction.

Documentation

• Verify customer passport and visa details.

• Collect required travel documents.

• Prepare booking confirmations and invoices.

• Issue travel itineraries and vouchers.

• Maintain accurate reservation records.

Payment Processing

• Confirm customer payments.

• Coordinate with the finance department for payment verification.

• Record transactions accurately.

• Follow up on outstanding payments.

Coordination with Suppliers

• Communicate with airlines, hotels, transport providers, and tour operators.

• Confirm bookings and service availability.

• Resolve supplier-related issues promptly.

• Maintain good professional relationships.

Booking System Management

• Use OTA booking platforms and GDS systems efficiently.

• Update booking status in the CRM or reservation system.

• Maintain accurate customer records.

• Report technical issues to the IT team when necessary.

Sales Support

• Recommend suitable travel products and upgrades.

• Promote travel insurance, transfers, and other value-added services.

• Cross-sell and upsell services to increase revenue.

• Assist the sales team in achieving targets.

Quality Control

• Double-check booking details before ticket issuance.

• Ensure compliance with airline and supplier policies.

• Minimize booking errors and customer complaints.

• Follow company Standard Operating Procedures (SOPs).

Reporting

Prepare and maintain:

• Daily booking report

• Ticket issuance report

• Hotel reservation report

• Cancellation and refund report

• Customer inquiry report

• Pending booking report

• Sales support report