Executive (Automobile service marketing & CRM)

Job Description

Title: Executive (Automobile service marketing & CRM)

Company Name: Mahi Engineering Automobiles Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Baridhara)

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Automobile

• Bachelor of Science (BSc) in Automobile
• Diploma in Automobile

• 4 to 6 years
• The applicants should have experience in the following business area(s): Automobile

• Strong communication and interpersonal skills

• Basic knowledge of automobile service

• Problem-solving ability

• Customer-focused mindset

• Computer/CRM proficiency

Customer Handling & Communication

• Greet customers and understand their vehicle issues clearly

• Explain service processes, timelines, and costs in a professional manner

• Maintain regular communication with customers regarding service updates

  Service Coordination

• Coordinate between customers and the service/technical team

• Ensure smooth vehicle check-in and delivery process

• Schedule service appointments efficiently

  Complaint Management

• Handle customer complaints calmly and professionally

• Ensure quick resolution and follow-up on issues

• Maintain customer satisfaction and loyalty

  Documentation & Records

• Maintain accurate customer and vehicle service records

• Prepare job cards, invoices, and service reports

• Update CRM systems with relevant data

  Upselling & Service Promotion

• Inform customers about additional services, offers, and maintenance plans

• Promote value-added services and service packages

  Customer Feedback & Retention

• Collect feedback after service completion

• Work on improving customer experience based on feedback

• Build long-term relationships with customers

  Follow-Up

• Follow up with customers for periodic maintenance and service reminders

• Ensure repeat business and customer retention

• Salary Review: Yearly
• Festival Bonus: 2