English Speaking Call Center Executive
Job Description
Title: English Speaking Call Center Executive
Company Name: Zentixsofttech Private Limited
Vacancy: 6
Age: Na
Job Location: Dhaka (Nikunja)
Salary: Tk. 15000 - 30000 (Monthly)
Experience: --
Published: 2026-02-11
Application Deadline: 2026-03-11
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Customer Service Agents (US Process – Sales & Customer Support)
Location: Nikunja 2, Dhaka (On-site)
Company: Zentixsofttech Limited – US-Based Software & Business Solutions Company (Bangladesh Office)
Employment Type: Full-time / Part-Time (Night Shift Preferred – US Hours)
Salary Range: BDT 15,000 – 35,000 (Based on experience)
Probation Period: 1–2 months
Vacancy: 6 Positions (Day/Night Shifts – US Hours) Full Time/Part Time
About Zentixsofttech Limited:
At Zentixsofttech, we partner with businesses to turn ideas into scalable digital solutions. As a U.S.-based technology startup, we offer software development, growth strategy, digital marketing(SEO,PPC,SMM), sales support, and customer engagement services. Our focus is on building smarter systems, empowering teams, and creating meaningful customer experiences through innovation and automation.
Educational Requirements
● Minimum A‑Levels
● Bachelor’s degree preferred
● MBA or other advanced degrees is a plus
Job Responsibilities
● Handle inbound and outbound calls from clients globally regarding travel bookings, airline reservations, chauffeur services, car rentals, and taxi bookings.
● Book and manage flight tickets, hotel reservations, and ground transportation services while addressing customer inquiries.
● Perform sales, upselling, and lead qualification for travel-related software, services, and packages.
● Provide professional customer support via phone, following standardized scripts and service protocols.
● Maintain accurate call records, CRM updates, and customer data related to transportation and travel services.
● Coordinate with internal teams including reservations, sales, marketing, Inbound/Outbound cold calling and technical support to ensure seamless customer experience.
● Meet daily/weekly call quality and performance targets, including booking accuracy, response time, and customer satisfaction metrics.
Experience Requirements
● Min 6mo -1 year experience in international call center / BPO / telemarketing
● Experience in sales, lead generation, or appointment setting
● Experience working with CRM software and call management systems
● Proven organizational and interpersonal skills.
● Able to speak clearly and persuasively in English in positive or negative situations.
● Experience in transportation, limousine/taxi booking, or travel services is a plus
● Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously
Required Skills
● Excellent spoken English (clear American/UK accent preferred)
● Strong communication & listening skills
● Basic computer knowledge (CRM, email, MS Office)
● Ability to handle customers professionally
● Sales mindset with confidence and persuasion skills
● Willingness to work Day/night shifts (US hours)
Additional Requirements
● Punctual, disciplined, and target-oriented
● Ability to work under pressure
● Team player with a positive attitude
Salary & Benefits
● Attractive fixed salary
● Performance-based commission & bonuses
● Career growth opportunity
● Friendly and professional work environment
Job Other Benifits:
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
