Engineer (NOC)

Job Description

Title: Engineer (NOC)

Company Name: SAM-Online

Vacancy: 003

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer in CSE, Bachelor of Science (BSc) in CSE, EEE etc
∎ Preferred Professional Certification: MTCNA
∎ Training/Trade Course: CCNA

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following business area(s): ISP, Telecommunication

Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Handle and resolve customer complaints and manage ticketing system.
∎ Manage customers' accounts on billing server and maintain log server.
∎ Having practical knowledge to install & configure networking Switch (CISCO,HUAWEI,JUNIPER,BDCOM,VSOL), Router (MIKROTIK, CISCO) & Wireless Devices (UBNT, CAMBIUM, ALTAI) & OLT (HUAWEI, VSOL, BDCOM, C-DATA) & All kind of Wi-Fi Routers.
∎ Having professional knowledge of LAN, WAN, VLAN, BGP, OSPF, VPN, L2 & L3 Concept.
∎ Diagnosing and troubleshooting hardware, software, and network faults.
∎ Strong understanding of IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP.
∎ Troubleshooting network related issues and solve it on time.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only males are allowed to apply
∎ CCNA, CCNP, MTCNA, MTCRE certification is preferred.
∎ Good verbal and written communication skills.
∎ Able to work under pressure and beyond working hours.

Salary: Tk. 15000 - 25000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Mar 2022

Company Information:
∎ 3 Feb 2022
∎ SAM-Online
∎ Address : Ta-98/C, Link Road , Middle Badda (Near Dutch Bangla Bank Fast Track),Dhaka-1212.
∎ Web : www.sambd.com
∎ Business : SAM Online is a BTRC approved category a licence holder. SAM Online is the market leader since 2002. It is one of the leading Internet Service Providers in the city .

Category: IT/Telecommunication