Ecommerce Customer Service Representative

Job Description

Title: Ecommerce Customer Service Representative

Company Name: Riyadh Trading Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand.
∎ We are offering a Permanent Job cycle for this position.

Job Responsibilities:
∎ Provide knowledgeable answers to customer phone, e-mail, or live chat inquiries regarding products and brand
∎ Assist clients on order-on-line
∎ Deal with orders in the back office and liaise with logistics
∎ Follow-up on orders and liaise with customers
∎ Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
∎ Manage ongoing customer relationships utilizing our CRM tools
∎ Develop collaborative, positive working relationships with staff at our traditional boutiques
∎ Assist customers with after-sales service issues
∎ Be a primary contact for customer inquiries about our products and brand.
∎ Able to communicate concisely our company policies to client
∎ Maintain and update regular client correspondence

Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Minimum of 1-year experience in customer service for a luxury company, preferably in fashion.
∎ Strong eCommerce background
∎ Must be a sales-oriented person.
∎ Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program
∎ Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
∎ Proactive personality and self-motivator
∎ Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
∎ Proven to be organized, methodical, rigorous
∎ Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
∎ Team player able to develop great relations with co-workers

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 15 Mar 2021

Company Information:
∎ 23 Feb 2021
∎ Riyadh Trading Limited
∎ Address : Fair Flora (3rd Floor) 302, Chandanpura, Nawab Sirajuddowla Road, Chattogram
∎ Web : www.tripegate.com, www.riyadhtrading.com

Category: Customer Support/Call Centre

: Riyadh Trading Ltd. is seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative. In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand. Please email your CV along with Cover Letter as per the specified email address.