Ecommerce Customer Service Representative

Job Description

Title: Ecommerce Customer Service Representative

Company Name: Riyadh Trading Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand.
∎ We are offering a Permanent Job cycle for this position.

Job Responsibilities:
∎ Provide knowledgeable answers to customer phone, e-mail, or live chat inquiries regarding products and brand
∎ Assist clients on order-on-line
∎ Deal with orders in the back office and liaise with logistics
∎ Follow-up on orders and liaise with customers
∎ Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
∎ Manage ongoing customer relationships utilizing our CRM tools
∎ Develop collaborative, positive working relationships with staff at our traditional boutiques
∎ Assist customers with after-sales service issues
∎ Be a primary contact for customer inquiries about our products and brand.
∎ Able to communicate concisely our company policies to client
∎ Maintain and update regular client correspondence

Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Minimum of 1-year experience in customer service for a luxury company, preferably in fashion.
∎ Strong eCommerce background
∎ Must be a sales-oriented person.
∎ Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program
∎ Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
∎ Proactive personality and self-motivator
∎ Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
∎ Proven to be organized, methodical, rigorous
∎ Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
∎ Team player able to develop great relations with co-workers

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 15 Mar 2021

Company Information:
∎ 23 Feb 2021
∎ Riyadh Trading Limited
∎ Address : Fair Flora (3rd Floor) 302, Chandanpura, Nawab Sirajuddowla Road, Chattogram
∎ Web : www.tripegate.com, www.riyadhtrading.com

Category: Customer Support/Call Centre

: Riyadh Trading Ltd. is seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative. In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand. Please email your CV along with Cover Letter as per the specified email address.

Source: bdjobs.com

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