Job Description

Title: Digital & Technology Support Manager

Company Name: FH Association

Vacancy: 01

Age: 28 to 45 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency

Published: 16 Feb 2025

Education:
∎ Bachelor of Science (BSc) in Information Technology, Master of Science (MSc) in Information Technology

Requirements:

Additional Requirements:
∎ Age 28 to 45 years
∎ Understanding of INGO operations and national programmatic areas.
∎ Willingness to travel frequently to various Area Programs as required. Proficiency in MS Office Suite and other data management and analysis software.
∎ Strong leadership skills with the ability to manage complex projects and teams across multiple locations.
∎ Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights at a national level.
∎ Superior communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
∎ In-depth knowledge of device management software, digital ecosystem tools, and best practices in data security and compliance.
∎ Understanding of INGO operations and national programmatic areas.
∎ Willingness to travel frequently to various Area Programs as required. Proficiency in MS Office Suite and other data management and analysis software.
∎ Strong leadership skills with the ability to manage complex projects and teams across multiple locations.
∎ Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights at a national level.
∎ Superior communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
∎ In-depth knowledge of device management software, digital ecosystem tools, and best practices in data security and compliance.

Responsibilities & Context:
∎ Manage procurement, distribution, and management of IT assets including networks, desktops, laptops, printers, and other office equipment, and maintain the inventory by working closely with the procurement teams, vendors, and Global IT.
∎ Manage the maintenance of all desktop and laptop computers including oversight of updates for operating systems, software application and endpoint protection.
∎ Ensure vendor Service Level Agreements (SLA) are met.
∎ Manage Technology ticket queue from new ticket arrival to resolution for both incidents and requests coordinating with the global support.
∎ Support in the deployment and ongoing functioning of enterprise solutions including collaboration tools and finance, HR, and procurement systems.
∎ Assist Global IT to develop, implement and maintain risk mitigation plans including business continuity, safety of IT assets, and disaster recovery process.
∎ Support regular security audits and vulnerability assessments.
∎ Ensure implementation of Global lT policies, local Country requirements and participate in monitoring of compliance. Provide regular reports to CO and Global IT Management.
∎ Ensure the security and confidentiality of all data managed within the Global IT and digital ecosystems in alignment with Global IT.
∎ Implement national-level policies for data access control, user permissions, and device security.
∎ Manage the installation, setup, ongoing updates and maintenance of all digital applications across Area Programs (APs) to ensure they are correctly configured, up-to-date, secure, and functioning efficiently.
∎ Ensure that all authorized users including staff, volunteers, and partners have the necessary access and permissions to effectively utilize the applications.
∎ Coordinate and support deployments, data migrations, and ongoing upgrades and maintenance of the digital platform and tools as per the CO plan.
∎ Support in deployment and monitoring of Mobile Device Management ensuring that devices are appropriately configured, secured, and compliant with the standards.
∎ Coordinate the in-country and global support with Level 1, 2 and 3 to help ensure the CO and AP Teams receive timely support and that the SLAs are met as per the standards.
∎ Partner in digital initiatives and projects, focusing on enabling value creation as part of the global digital transformation roadmap and plans.
∎ Collaborate with the cross functional teams in planning, implementation, and monitoring of the digital and technology initiatives and projects, including timelines, resources, and budgets, ensuring on-time delivery and value realization.
∎ Train staff, volunteers, and partners to ensure they are equipped to use the digital platforms and tools effectively in their roles, fostering greater engagement and competency in the digital ecosystem.
∎ Gather user feedback to continually assess and improve systems and processes for experience, efficiency and effectiveness.
∎ Support in monitoring and evaluation of the impact of digital initiatives and projects, ensuring they deliver measurable development outcomes.
∎ Champion the use of innovative digital approaches within the organization, encouraging a culture of experimentation and creativity in how programs are designed and executed.
∎ Develop resources to promote digital literacy and capacity strengthening for staff, volunteers, partners, and shareholders, enabling them to use and benefit from new technologies.
∎ Support in designing digital solutions to bridge the digital divide and that they are inclusive and co-created with the shareholders focused on value as determined by them.
∎ Manage continuous assessment and development of the digital capabilities across the team, fostering an environment of learning and technological proficiency.
∎ Proactively identify and share knowledge on emerging digital tools and technologies that can be leveraged by other departments to improve program delivery.
∎ Champion the integration of FH’s Culture within the digital ecosystem.
∎ Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
∎ Any other duty may be assigned from time to time.
∎ Principal Responsibilities:
∎ Key Result Area #1 Enterprise IT Management:
∎ Manage procurement, distribution, and management of IT assets including networks, desktops, laptops, printers, and other office equipment, and maintain the inventory by working closely with the procurement teams, vendors, and Global IT.
∎ Manage the maintenance of all desktop and laptop computers including oversight of updates for operating systems, software application and endpoint protection.
∎ Ensure vendor Service Level Agreements (SLA) are met.
∎ Manage Technology ticket queue from new ticket arrival to resolution for both incidents and requests coordinating with the global support.
∎ Support in the deployment and ongoing functioning of enterprise solutions including collaboration tools and finance, HR, and procurement systems.
∎ Assist Global IT to develop, implement and maintain risk mitigation plans including business continuity, safety of IT assets, and disaster recovery process.
∎ Support regular security audits and vulnerability assessments.
∎ Ensure implementation of Global lT policies, local Country requirements and participate in monitoring of compliance. Provide regular reports to CO and Global IT Management.
∎ Ensure the security and confidentiality of all data managed within the Global IT and digital ecosystems in alignment with Global IT.
∎ Implement national-level policies for data access control, user permissions, and device security.
∎ Key Result Area #2 Digital Solutions Management :
∎ Manage the installation, setup, ongoing updates and maintenance of all digital applications across Area Programs (APs) to ensure they are correctly configured, up-to-date, secure, and functioning efficiently.
∎ Ensure that all authorized users including staff, volunteers, and partners have the necessary access and permissions to effectively utilize the applications.
∎ Coordinate and support deployments, data migrations, and ongoing upgrades and maintenance of the digital platform and tools as per the CO plan.
∎ Support in deployment and monitoring of Mobile Device Management ensuring that devices are appropriately configured, secured, and compliant with the standards.
∎ Coordinate the in-country and global support with Level 1, 2 and 3 to help ensure the CO and AP Teams receive timely support and that the SLAs are met as per the standards.
∎ Key Result Area #3 Digital Initiatives and Projects:
∎ Partner in digital initiatives and projects, focusing on enabling value creation as part of the global digital transformation roadmap and plans.
∎ Collaborate with the cross functional teams in planning, implementation, and monitoring of the digital and technology initiatives and projects, including timelines, resources, and budgets, ensuring on-time delivery and value realization.
∎ Train staff, volunteers, and partners to ensure they are equipped to use the digital platforms and tools effectively in their roles, fostering greater engagement and competency in the digital ecosystem.
∎ Gather user feedback to continually assess and improve systems and processes for experience, efficiency and effectiveness.
∎ Support in monitoring and evaluation of the impact of digital initiatives and projects, ensuring they deliver measurable development outcomes.
∎ Key Result Area #4 Digital for Development:
∎ Champion the use of innovative digital approaches within the organization, encouraging a culture of experimentation and creativity in how programs are designed and executed.
∎ Develop resources to promote digital literacy and capacity strengthening for staff, volunteers, partners, and shareholders, enabling them to use and benefit from new technologies.
∎ Support in designing digital solutions to bridge the digital divide and that they are inclusive and co-created with the shareholders focused on value as determined by them.
∎ Manage continuous assessment and development of the digital capabilities across the team, fostering an environment of learning and technological proficiency.
∎ Proactively identify and share knowledge on emerging digital tools and technologies that can be leveraged by other departments to improve program delivery.
∎ Key Result Area #5 Organizational Culture:
∎ Champion the integration of FH’s Culture within the digital ecosystem.
∎ Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
∎ Any other duty may be assigned from time to time.
∎ FH Culture : All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values.
∎ Safeguarding Policy : FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations of stated policies will be subject to corrective action up to and including termination of employment.

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays, Medical allowance, Insurance, Provident fund, Mobile bill, T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 1

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ FH Association
∎ 6th & 7th Floor, House # 2/B, Road # 04, Block # B, Banani, Dhaka - 1213
∎ Food for the Hungry (FH), registered as FH Association in Bangladesh, is a Christian relief & development organization working in Bangladesh since 1972. FH seeks to end ALL forms of human poverty by going to the hard places and walking with the world’s most vulnerable people. We provide life-changing resources such as clean water, medical aid, food, equal educational opportunities to girls and boys, vocational training and empowerment in the midst of unimaginable hardships. Our view of poverty is holistic and complex. We honor the people we serve by inviting them to contribute to the process. We are grateful to be invited into the communities we serve and work side-by-side with local leaders, responding to their needs with transformative solutions, which are both sustainable and implemented at the hands of the communities themselves.

FH is committed to building a diverse workforce through fair and equitable employment practices. FH encourages people of any race, color, age, sex, marital status, or political ideology, to apply for employment.

For more information, follow us on Facebook @foodforthehungrybd or visit www.fh.org


Address::
∎ 6th & 7th Floor, House # 2/B, Road # 04, Block # B, Banani, Dhaka - 1213
∎ Food for the Hungry (FH), registered as FH Association in Bangladesh, is a Christian relief & development organization working in Bangladesh since 1972. FH seeks to end ALL forms of human poverty by going to the hard places and walking with the world’s most vulnerable people. We provide life-changing resources such as clean water, medical aid, food, equal educational opportunities to girls and boys, vocational training and empowerment in the midst of unimaginable hardships. Our view of poverty is holistic and complex. We honor the people we serve by inviting them to contribute to the process. We are grateful to be invited into the communities we serve and work side-by-side with local leaders, responding to their needs with transformative solutions, which are both sustainable and implemented at the hands of the communities themselves.FH is committed to building a diverse workforce through fair and equitable employment practices. FH encourages people of any race, color, age, sex, marital status, or political ideology, to apply for employment.For more information, follow us on Facebook @foodforthehungrybd or visit www.fh.org

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Feb 2025

Category: NGO/Development