Job Description

Title: Customer Support Manager

Company Name: Platinum

Vacancy: Not specific

Job Location: Dhaka, Dhaka (Lalbagh)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Adobe Photoshop illustrator, Business Development, Computer skill, Good communication skills, Immigration Consultant, MS Word/ Excel/ PowerPoint/ OneNote, Tour and Travel Agency

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): Adobe Photoshop illustrator, Advisor/ Consultant, Brand Planning, Call Center, Creative content writing, customer focus, Interviewer, MS Word/ Excel/ PowerPoint/ OneNote, Sales & Marketing, Spoken English
∎ The applicants should have experience in the following business area(s): Airline, Call Center, Coaching Center, Consulting Firms, Embassies/Foreign Consulate, Immigration & Education Consultancy Service, Immigration/Visa Processing, Manpower Recruitment, Overseas Companies

Job Context:
∎ Ensure high level of customer satisfaction
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Train the service team on continuous basis
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources

Job Responsibilities:
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Coordinating and assisting all follow up works instructed by MD.
∎ Perform clerical duties such as filing, photocopying, transcribing and emailing.
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Track office supplies and orders replacements as required.

Additional Requirements:
∎ Age 18 to 35 years
∎ Both males and females are allowed to apply

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus

Application Deadline: 12 Sep 2020

Company Information:
∎ 16 Aug 2020
∎ Platinum

Category: Research/Consultancy

Source: bdjobs.com

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