Customer Support Manager
Job Description
Title: Customer Support Manager
Company Name: Platinum
Vacancy: Not specific
Job Location: Dhaka, Dhaka (Lalbagh)
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Skills Required: Call Center, call center training, Customer Care, Customer Support through Phone
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Center Agent, call center training, Call Centre Supervision Management, Customer Care, Customer Support through Phone, Face-to-Face Customer Support
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Coordinating and assisting all follow up works instructed by MD.
∎ Perform clerical duties such as filing, photocopying, transcribing and emailing.
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Track office supplies and orders replacements as required.
∎ Ensure high level of customer satisfaction
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Train the service team on continuous basis
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources
Additional Requirements:
∎ Age 20 to 36 years
∎ Both males and females are allowed to apply
∎ Age at most 35 years
∎ Both males and females are allowed to apply.
Salary: Tk. 8000 - 11000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Application Deadline: 17 Mar 2021
Company Information:
∎ 16 Feb 2021
∎ Platinum
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 17th Mar 2021
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