Customer Support Manager
Job Description
Title: Customer Support Manager
Company Name: Platinum
Vacancy: Not specific
Job Location: Dhaka, Dhaka (Lalbagh)
Employment Status: Full-time
Educational Requirements:
∎ Skills Required: Administration, Computer skill, Good communication skills, Leadership, Marketing, Salesman, Transport/ Airline/ Travel
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call centre training, Counseling, Customer Service, Good communication skills, Hard Working, Human Resources, Negotiation Skills, People Management, Problem Solving, Tele Marketing
∎ The applicants should have experience in the following business area(s):
Call Center, Consulting Firms, Embassies/Foreign Consulate, Group of Companies, Manpower Recruitment, Immigration & Education Consultancy Service, Immigration/Visa Processing, Financial Consultants, Overseas Companies
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Coordinating and assisting all follow up works instructed by MD.
∎ Perform clerical duties such as filing, photocopying, transcribing and emailing.
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Track office supplies and orders replacements as required.
∎ Ensure high level of customer satisfaction
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Train the service team on continuous basis
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources
Additional Requirements:
∎ Age 20 to 36 years
∎ Both males and females are allowed to apply
Salary: Tk. 10000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Nov 2021
Company Information:
∎ 14 Oct 2021
∎ Platinum
∎ Address : 21-23 B K Roy Lane
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 12th Nov 2021
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