Customer Support Manager (foreigners only)

Job Description

Title: Customer Support Manager (foreigners only)

Company Name: Platinum

Vacancy: 5

Job Location: Dhaka

Employment Status: Part-time

Job Context:
∎ Ensure high level of customer satisfaction
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Train the service team on continuous basis
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources

Job Responsibilities:
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Coordinating and assisting all follow up works instructed by MD.
∎ Perform clerical duties such as filing, photocopying, transcribing and emailing.
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Track office supplies and orders replacements as required.

Additional Requirements:
∎ Age at most 40 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Over time allowance
∎ Salary Review: Yearly

Application Deadline: February 6, 2020

Company Information:
∎ Platinum
∎ Address : 21-23 B K Roy Lane

Category: General Management/Admin

Read Before Apply: The Office Executive shall be responsible for the smooth running of the office through a variety of administrative and secretarial duties. The candidate should have reasonable knowledge in office management & good understanding of drafting, documentation & filing. The candidate should be able to handle office schedules, coordinate meetings and visits, organize files and perform other essential tasks.