Customer Support Manager (Customer Support Over Call/Face 2 Face)
Job Description
Title: Customer Support Manager (Customer Support Over Call/Face 2 Face)
Company Name: Platinum
Vacancy: 10
Job Location: Dhaka, Dhaka (Lalbagh)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ Skills Required: Bank Call Center, Call Center, call center training, Call Centre Supervision Management, Cold Calling, Immigration Consultant, International Call Center
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Bank Call Center, Call centre training, Callcenter, Cold Calling, Customer Care, Customer Support through Phone, Immigration Consultancy, Immigration Consultant, International Call Center
∎ The applicants should have experience in the following business area(s):
Airline, Call Center, Consulting Firms, Embassies/Foreign Consulate, Immigration & Education Consultancy Service, Immigration/Visa Processing, Travel Agent
∎ Freshers are also encouraged to apply.
Job Context:
∎ Ensure high level of customer satisfaction
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Train the service team on continuous basis
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources
Job Responsibilities:
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Coordinating and assisting all follow up works instructed by MD.
∎ Perform clerical duties such as filing, photocopying, transcribing and emailing.
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Track office supplies and orders replacements as required.
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
Salary: Tk. 8000 - 11000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
Application Deadline: 30 Nov 2020
Company Information:
∎ 31 Oct 2020
∎ Platinum
Category: Customer Support/Call Centre
Read Before Apply: Ensure high level of customer satisfaction Ensure on time customer service maintaining customer log Effectively manage and lead service team members to execute customer service efficiently and effectively Train the service team on continuous basis Ensure compliance management at service level and train the service team on compliance Maintaining daily forecast of work and organize using the available resources
Source: bdjobs.com
Deadline Expired on 30th Nov 2020
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