Customer Support Executives (English Only)

Job Description

Title: Customer Support Executives (English Only)

Company Name: House of Bookkeepers

Vacancy: 02

Age: 22 to 35 years

Job Location: Dhaka (Nikunja)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication

• Bachelor/Honors

• IELTS completed candidates will get preference.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication

• Age 22 to 35 years
• Only Male

• Minimum 1.5 years experience in B2B Sales or Customer Support.
• Fluent in English (Speaking & Writing) – No Bengali communication.
• Basic understanding of Zoho CRM.
• Strong communication and problem-solving skills.
• Professional, responsible, and punctual.

House of Bookkeepers is looking for 2 professional and experienced Customer Support Executives who can handle international clients with fluent English communication. This is an in-office position with a weekly rotation between day and night shifts. No Bengali communication is allowed in this role.

Job Responsibilities:

• Handle customer communication through chat, email, and calls (English only).
• Provide accurate information about products and services.
• Assist clients with inquiries, complaints, and technical issues.
• Keep records of interactions and follow up on unresolved matters.
• Maintain a high standard of customer service and professionalism.

Working Hours:

• 8-hour shifts.
• Weekly rotation: 4 Days Night Shift + 4 Days Day Shift.

• Performance bonus,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2
Competitive monthly salary. Overtime pay. Performance-based incentives. Growth opportunities in a professional team environment.