Customer Support Executive (Remote)

Job Description

Title: Customer Support Executive (Remote)

Company Name: ChefsRHere

Vacancy: 3

Age: 18 to 60 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce Startup, Delivery Services Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce Startup, Delivery Services Startup
• Freshers are also encouraged to apply.

• Age 18 to 60 years

Experience: 2+ years of experience in a combined role of E-commerce Customer Service and/or Order Fulfillment, preferably in a remote setting.

Language : English, Bengali, Urdu/Hindi

Technical Proficiency: Strong computer skills with proficiency in Microsoft Office Suite(Word, Excel, Outlook) and experience with:
○E-commerce platforms (e.g., Shopify, Magento).
○Customer Relationship Management (CRM) software.
○Order Management Systems (OMS) or inventory software.

Communication: Exceptional written and verbal communication skills with a proven ability to maintain a positive and empathetic tone.

Attention to Detail: Meticulous attention to detail and a commitment to accuracy in order processing and record-keeping.

Work Style: Highly organized, self-motivated, and able to work independently with minimal supervision in a remote environment.

Scheduling: Must be available to work consistent daytime hours (e.g., Monday–Friday)that align with standard business operations.

This is a full-time, 100% remote position , requiring dedicated work hours during the daytime

(e.g., 9:00 AM – 5:00 PM EST/PST, to be determined) to align with standard business operations and customer needs.

Customer Support

• Frontline Communication: Serve as the first point of contact for customers via email, live chat, and phone, providing professional, friendly, and efficient support.

• Issue Resolution: Promptly and effectively resolve customer issues related to products, website navigation, shipping delays, damaged goods, returns, and exchanges.

• Product Knowledge: Develop and maintain in-depth knowledge of all ChefsRhere products and services to provide accurate information and guidance to customers.

• Documentation: Accurately document all customer interactions, issues, and resolutions in the CRM system (e.g., Zendesk, HubSpot) for continuous improvement and tracking.

• Feedback Loop: Identify and escalate recurring customer issues or trends to the management and product teams to help improve products and service processes.

Online Order Fulfillment

• Order Processing: Manage the end-to-end online order fulfillment process, including receiving, verifying, and preparing orders for the warehouse

• Order Accuracy: Ensure all order details, including product codes, quantities, and shipping information, are accurate before processing.

• Inventory Coordination: Liaise with inventory and warehouse teams to confirm stock availability, track back-ordered items, and communicate any potential fulfillment delays to customers proactively.

• Shipping & Logistics: Select appropriate shipping methods, generate shipping labels, and track shipments to ensure timely delivery. Handle logistics inquiries and file claims for lost or damaged packages.

• Returns Management: Process returns, refunds, and exchanges accurately and efficiently according to company policy, ensuring all inventory adjustments are recorded.