Customer Success Manager (CSM)
Job Description
Title: Customer Success Manager (CSM)
Company Name: Codemen Solutions Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ There is no better job satisfaction than to have a successful customer. If you have the creativity to overcome any obstacle, attention to detail to make sure that you don`t miss a single beat, analytical bent of mind to produce winning strategies every time and possess the right mix of technical know-how and people skills, we would love to hear from you.
∎ A Customer Success Manager plays a key role at Company. The responsibility is to work with Company Clients in the US/ Canada time-zone and make them successful with the Company software applications.
∎ Customer Success Manager (CSM) - Canadian Eastern time (9:00 am to 5:00 pm)
∎ Bangladesh Night shift (7.00 pm - 3.00 am)
∎ Work Location - Dhaka, Bangladesh
∎ 2/3+ years of prior experience in meeting and interacting with Canada/US customers on phone a must.
Job Responsibilities:
∎ Develop and manage client portfolios
∎ Establish clear retention goals and process milestones for the client
∎ Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
∎ Assist customers as needed with setting up and navigating programs or software associated with a product or service
∎ Sustain business growth and profitability by maximizing value.
∎ Analyze customer data to improve customer experience.
∎ Hold product demonstrations for customers. Assist in creating training courses and educational materials for other members of the department.
∎ Improve onboarding processes.
∎ Evaluate and improve communication infrastructure.
∎ Mediate between clients and the organization.
∎ Handle and resolve customer requests and complaints.
∎ Minimize customer churn.
∎ Aid in product design and product development.
∎ Optimize existing processes within the company and actively enhance all Customer Success initiatives
∎ Work closely with customers to understand their key business priorities and ensure that we are successfully addressing them.
∎ Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using Company platform
∎ Timely response to all customers queries via email or phone
∎ Debug customer problems and report bugs to the engineering team and get them fixed
∎ Ensure customer satisfaction. Identify any potential issues proactively before the customer reports them!
Additional Requirements:
∎ Age at least 30 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ All canadian public holidays.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Jan 2023
Company Information:
∎ 29 Dec 2022
∎ Codemen Solutions Ltd.
∎ Address : 90/B,Uttara bank building(top floor), Malibag Chowdhury Para,Dhaka
∎ Web : www.codemen.com
Category: IT/Telecommunication
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