Customer Success Executive

Job Description

Title: Customer Success Executive

Company Name: TUUO Solutions Limited

Vacancy: 10

Age: At least 18 years

Job Location: Dhaka, Dhaka (Khilkhet, Nikunja)

Salary: Tk. 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Published: 2026-06-20

Application Deadline: 2026-07-20

Education:

• Bachelor/Honors

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Skills Required: Adobe Photoshop,Asana,Automation,Customer Service,Project Management,Slack

Additional Requirements:

• Age At least 18 years

Education is not strictly required for experienced candidates; relevant hands on experience in operations, client service, or coordination roles is preferred.

Responsibilities & Context:

CSSO functions as the operational bridge between clients and production teams, ensuring that every request is properly validated, tracked, executed, and delivered within defined service level expectations. The system relies on real time coordination, structured communication, and strict process discipline to maintain consistency across high volume workloads.

This is a fast paced environment where multiple workstreams run at the same time, requiring strong attention to detail, clear communication, and a proactive ownership mindset to keep operations running smoothly.

Job Responsibilities:

1. Manage and support end to end client projects across assigned shift

2. Ensure all incoming client requests are accurately captured, validated, and documented before execution

3. Maintain real time tracking of active projects with accurate status updates across all work in progress

4. Coordinate between internal teams to ensure smooth execution of client requirements and timely delivery

5. Monitor ongoing tasks and proactively identify risks, delays, and bottlenecks before they impact delivery

6. Ensure all client communication is handled in a timely, professional, and structured manner during the assigned shift

7. Maintain accuracy and integrity of operational trackers, project boards, and digital asset systems

8. Support quality assurance by ensuring all outputs meet defined standards before client delivery

9. Escalate issues, exceptions, and high priority cases to shift leadership with clear context and urgency

10. Ensure proper shift handover with complete documentation of all active tasks, risks, and pending actions

11. Maintain compliance with service level expectations, including response times and update accuracy

12. Contribute to continuous improvement by identifying recurring issues and suggesting workflow improvements

Job Other Benifits:

• Provident fund,Mobile bill,Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre