Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: ecomartbd

Vacancy: --

Age: 18 to 30 years

Job Location: Jashore (Jashore Sadar)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• HSC
• Diploma in Electrical
• Diploma in Electronics

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• Permanent Residence of Jessore Sadar is preferred

• Honest and Non smoker

• Punctual and Hardworking

• Fast Learner and Proactive

• Handle inbound and outbound calls to assist customers and confirm orders

• Reply to customer messages professionally and promptly

• Manage courier and delivery process efficiently

• Update and manage products on the company website

• Maintain daily sales and inventory reports using Microsoft Excel

• Coordinate with the Sales & Marketing team to achieve targets

• Ensure smooth customer experience and order processing

• Plan, initiate, and execute post-sales technical services to ensure customer satisfaction and long-term retention.

• Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Performance, Attendance bonus & Sale Bonus (BDT1,000 - 5,000)

• Complimentary Tea/Snacks

• Leave Encashment

• Gratuity

• Yearly Increment

• 2 Festival Bonus

• Very Friendly Environment

• Opportunity to grow into a Team Leader position

• Career growth in Digital Marketing, E-commerce & Creative team