Job Description
Title: Customer Service Representative
Company Name: Business Automation Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Contractual
Educational Requirements:
∎ Diploma in Computer, Bachelor degree in any discipline, Masters degree in any discipline
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 21 to 28 years
∎ Both males and females are allowed to apply
∎ Basic computer knowledge.
∎ Good oral communication skills.
∎ Good listening skills and analytical skills.
∎ Willingness to work in any shift.
∎ Similar experience in BPO industry will get preference.
∎ First month training period (during training period will provide monthly allowance only).
Salary:
∎ Tk. 10000 - 12000 (Monthly)
∎ TK. 5000 (Monthly Allowance). After 3 months probation period salary will be Tk. 10000-12000
Compensation & Other Benefits:
∎ Yearly increment based on performance
∎ Annual, casual, medical leave as per company policy
∎ Short leave as per company policy
∎ Maternity leave as per company policy
∎ Training leave as per company policy
∎ Training costs are paid by the company as per company policy
∎ Self-learning opportunities, professional training & sessions.
∎ Opportunity to work with a friendly and creative team
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Aug 2023
Company Information:
∎ 25 Jul 2023
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT
Category: Customer Support/Call Centre
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