Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Trust Global Trading

Vacancy: 2

Age: Na

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Group of Companies

• HSC
• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Group of Companies

• Minimum of six (6) months to (1) Year of experience in Digital marketing.

• Strong communication skills in both English and Bangla.

• Ability to work under pressure and manage multiple tasks simultaneously

• Proficiency in MS Office applications.

• A customer-focused attitude.

• Please don’t apply if you are not eligible for work under pressure.

• Experienced candidate will give preference.

Job Context:

We are seeking a dynamic and proactive individual to join our Air & sea Import Team as an (Door to Door Service-By Air & Sea)’. The ideal candidate will be responsible for managing and coordinating the Air shipments, delivering exceptional customer service, and facilitating smooth communication with clients.

Working Time: (10:00AM- 08:00PM)

Key Responsibilities:

• Reply social media all query and give proper information.

• When shipment arrived do live of shipment on social media.

• Have to know information about social media boosting and report portfolio about boosting when boost end.

• Respond to customer inquiries.

• Managing, and monitoring shipment status and arrivals.

• Coordinating with clients, provide proper information of shipment.

• keep in touch with regular & existing clients.

• Maintaining accurate records of shipments and prepare reports.

• Ability to work under pressure.

• Basic Computer literacy is a must (Microsoft Word, Excel, PowerPoint).