Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Study Universe

Vacancy: --

Age: 18 to 35 years

Job Location: Dhaka (Shantinagar)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

Minimum of a Bachelor`s degree in any discipline.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Age 18 to 35 years
• Only Female

• Minimum 1-3 years of experience in customer service, preferably in education or consultancy.

• Proficiency in Microsoft Office is a must.

• Preference will be given to candidates with Graphic Design skills.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Proficiency in English.

• Basic knowledge of IELTS, PTE, and TOEFL will be advantageous.

 About Us :

Study Universe is a leading education consultancy and an IDP-authorized IELTS Exam venue and registration partner. Study Universe also specializes in student visa and migration services, serving as a registration partner for PTE and TOEFL. Additionally, Study Universe offer expert IELTS and PTE courses designed to help students achieve their academic and migration goals.

Position Overview :

Study Universe looking for a dedicated and motivated Female candidate for Customer Service Executive to join our team. The ideal candidate will play a key role in assisting clients with queries regarding IELTS, PTE, TOEFL registration, courses, and visa or migration processes. You will be the first point of contact for prospective students and clients, ensuring a seamless and professional experience.

Key Responsibilities :

• Answer client inquiries in person, via phone, email, and social media platforms.

• Assist with the registration process for IELTS, PTE, and TOEFL exams.

• Provide detailed information regarding Study Universe’s services, including visa and migration assistance and language courses.

• Guide students through the enrollment process for IELTS and PTE preparation courses.

• Manage client records and maintain accurate data in our customer management system.

• Coordinate with the operations and academic teams to ensure smooth service delivery.

• Handle customer complaints and provide timely solutions to ensure satisfaction.

• Stay updated on the latest exam dates, visa policies, and migration regulations.