Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Dhaka Logistics Services & Solution

Vacancy: 20

Age: 22 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 28000 (Monthly)

Experience:

• At most 2 years

Published: 2026-05-20

Application Deadline: 2026-06-04

Education:

• Bachelor/Honors
• Masters

Requirements:

• At most 2 years

Skills Required: confident and dynamic personality,Must have an excellent knowledge of English.,Problem solving and decision making,Stress Management,Strong Written and Verbal Communication Skills,Time Management

Additional Requirements:

• Age 22 to 35 years

Educational Requirement: Bachelor’s/Master’s (minimum CGPA-3.00) degree in any discipline.

Responsibilities & Context:

Job Context:

Dhaka Logistics Services and Solution is seeking smart, energetic, and customer-focused individuals for the position of Customer Service Executive to support banking operations at a reputed bank in Bangladesh.

Departments:

• Retail (Loan & Cards) Underwriting, Liability Operations, Card Operations, ADC Business, Collection (Retail & Cards), Payroll Banking, Service Quality, Agent Banking, Other Banking Operations Departments as assigned.

 

Responsibilities:

• Provide professional customer support and maintain excellent service quality.

• Handle customer queries, complaints, and service requests efficiently.

• Process banking documents, applications, and operational records accurately.

• Support daily banking operations related to loans, cards, payroll, collections, and agent banking services.

• Verify customer information and maintain proper documentation.

• Coordinate with internal departments to ensure smooth operational activities.

• Maintain confidentiality of customer and banking information.

• Follow bank policies, operational procedures, and compliance requirements.

• Prepare daily, weekly, and monthly operational reports as required.

• Assist customers regarding banking products, services, and digital channels.

• Ensure timely resolution of customer issues and operational tasks.

• Achieve assigned service quality and productivity targets.

Job Other Benifits:

• Festival Bonus: 2

• As per company policy.

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Bank/ Non-Bank Fin. Institution