Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: CASA BPO

Vacancy: 30

Age: 22 to 26 years

Job Location: Sri Lanka

Salary: Tk. 45000 - 50000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 22 to 26 years
• Only Male

• Basic English / Bengali speaking and writing 

• Basic knowledge on how to use PC, like typing skills and etc

• Have positive attitude and follow instructions 

• Effective communication, problem-solving, empathy, and adaptability are crucial

• Working experience, if have any customer service experience will be priority

• Must have computer or laptop (used for pre-training session)

• Must have private room and headphones are required for the pre-training session

• Relocate to Colombo, Sri Lanka

• Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly

• 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shifts (morning, afternoon and night)

📍 Location: Colombo, Sri Lanka
🏢 Company: CASA BPO

✨ Job Responsibilities

• Provide professional customer support with a positive and empathetic attitude.

• Respond quickly to inquiries and resolve complaints effectively.

• Learn our products and services to answer customer questions.

• Coordinate with colleagues and ensure smooth communication.

• Share feedback to improve customer service processes.

• Focus on delivering customer satisfaction at all times.

✅ Job Responsibilities

• Minimum HSC / High School Diploma.

• Basic skills in English & Bengali (speaking and writing).

• Computer knowledge (typing, email, online tools).

• Age: 22 – 26 years old.

• Positive mindset, disciplined, and ready to follow instructions.

• Strong communication, empathy, problem-solving, adaptability.

• Prior customer service experience is an advantage.

• Must have own laptop/PC + headphones + private room (for online pre-training).

• Willing to relocate to Colombo, Sri Lanka.

• Able to work 8–9 hours daily, 6 days a week (weekly day off).

• Must be flexible for shift rotation (morning, afternoon, night).
  
  Our company is officially registered in Sri Lanka under the Colombo Port City Economic Commission. You can verify CASA BPO information through their public register via the following link:

https://www.portcitycolombo.gov.lk/public-register

Just search for CASA BPO to view our registration details.

• Performance bonus,Insurance

Salary: USD400+ Bonus up to USD150

• Expenses for accommodation and transportation in Sri Lanka will be fully covered by the company

• Salary are paid in USD and TAX FREE from the government

• Transport provided by company to travel between office and hostel

• 14 days annual leave and 7 days casual leave as per local law, other leave will base on local labour law