Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: CASA BPO

Vacancy: 10

Age: 24 to 28 years

Job Location: Sri Lanka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• HSC

• At least have High School Diploma 

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age 24 to 28 years
• Only Male

• Relocate to Colombo, Sri Lanka
• Basic Bengali & English speaking and writing
• Basic knowledge on how to use PC, like typing skills and etc.
• Have positive attitude and follow instructions
• Effective communication, problem-solving, empathy, and adaptability are crucial
• Working experience, if have any customer service experience will be priority
• Must have computer or laptop (used for pre-training session)
• Must have private room and headphones are required for the pre-training session
• Agent fee 300k Taka, installment payments are accepted, however , the initial payment must be at least 150k Taka
• Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
• 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night

Job location: Sri Lanka - Colombo

Job Description-
1.Maintaining a positive, empathetic, and professional attitude toward customers at all times
2.Responding promptly to customer inquiries
3.Acknowledging and resolving customer complaints
4. Knowing our products inside and out so that you can answer questions
5. Communicating and coordinating with colleagues as necessary
6. Providing feedback on the efficiency of the customer service process
7. Ensure customer satisfaction and provide professional customer support

Job Requirement -
1. at least have high school diploma 
2. basic english / bengali speaking and writing 
3. basic knowledge on how to use PC, like typing skills and etc
4. age between 22-30
5. have positive attitude and follow instructions 
6. effective communication, problem-solving, empathy, and adaptability are crucial
7. working experience, if have any customer service experience will be priority
8. must have computer or laptop (used for pre-training session)
9. must have private room and headphones are required for the pre-training session
10. Agent fee 300k Taka, installment payments are accepted; however, the initial payment must be at least 100k Taka
11. Relocate to Colombo, Sri Lanka
12. Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
13. 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night)

• Performance bonus,Insurance

Salary: USD250-400+ incentives up to USD200

• Expenses moving to working country will be fully covered by company (air ticket, transportation etc)

• Salary are paid in USD and tax free from local government

• Company will provide hostel accommodation for all employees, food allowance is provided as well

• Transport provided by company to travel between office and hostel

• 14 days annual leave as local law, other leave will base on local labour law