Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: CASA BPO

Vacancy: 30

Age: 22 to 26 years

Job Location: Sri Lanka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age 22 to 26 years
• Only Male

• Basic English / Bengali speaking and writing 

• Basic knowledge on how to use PC, like typing skills and etc

• Have positive attitude and follow instructions 

• Effective communication, problem-solving, empathy, and adaptability are crucial

• Working experience, if have any customer service experience will be priority

• Must have computer or laptop (used for pre-training session)

• Must have private room and headphones are required for the pre-training session

• Relocate to Colombo, Sri Lanka

• Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly

• 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shifts (morning, afternoon and night)

Job location: Sri Lanka - Colombo

Job Description-
1.Maintaining a positive, empathetic, and professional attitude toward customers at all times
2.Responding promptly to customer inquiries
3.Acknowledging and resolving customer complaints
4. Knowing our products inside and out so that you can answer questions
5. Communicating and coordinating with colleagues as necessary
6. Providing feedback on the efficiency of the customer service process
7. Ensure customer satisfaction and provide professional customer support

Job Requirement -
1. at least have high school diploma 
2. basic english / bengali speaking and writing 
3. basic knowledge on how to use PC, like typing skills and etc
4. age between 22-26
5. have positive attitude and follow instructions 
6. effective communication, problem-solving, empathy, and adaptability are crucial
7. working experience, if have any customer service experience will be priority
8. must have computer or laptop (used for pre-training session)
9. must have private room and headphones are required for the pre-training session
10. Relocate to Colombo, Sri Lanka
11. Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
12. 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night)

Our company is officially registered in Sri Lanka under the Colombo Port City Economic Commission. You can verify CASA BPO information through their public register via the following link:

https://www.portcitycolombo.gov.lk/public-register

Just search for CASA BPO to view our registration details.

• Performance bonus,Insurance

Salary: USD250-400+ incentives up to USD200

• Expenses for accommodation and transportation in Sri Lanka will be fully covered by the company

• Salary are paid in USD and TAX FREE from the government

• Transport provided by company to travel between office and hostel

• 14 days annual leave as local law, other leave will base on local labour law