Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Babuland Limited

Vacancy: 02

Age: Na

Job Location: Dhaka

Salary: Tk. 8000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Event Management, Amusement Park, Party/ Community Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Event Management, Amusement Park, Party/ Community Center
• Freshers are also encouraged to apply.

• Candidate must be fluent in both written and spoken English and Bangla.

• Proficient in basic computer operations, including internet browsing, Microsoft Word, Microsoft Excel, and email communication.

• Ability to effectively and calmly handle guest complaints, ensuring a satisfactory resolution.

• Receive inbound and make outbound calls to prospective customers to gather feedback on services. This may include making sales pitches when appropriate.

• Conduct post-visit survey calls to guests to collect structured feedback regarding their playground experience.

• Ask insightful follow-up questions to uncover deeper customer insights and understand their needs.

• Organize and summarize collected data into comprehensive daily/weekly feedback reports.

• Represent the brand with a positive, professional, and courteous attitude in every interaction.

• Accurately and professionally record feedback using digital tools and internal CRM systems.

• Undertake any other additional activities as per company needs to support overall operations.

• Lunch Facilities: Full Subsidize