Customer Service (Call Center Agent - Shifting)
Job Description
Title: Customer Service (Call Center Agent - Shifting)
Company Name: Giant Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Graduate in any discipline.
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Boutique/ Fashion, Call Center, E-commerce, Retail Store, Telecommunication
Job Context:
∎ Unit Name: Texmart Trading Company Ltd.
∎ Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading fashion brand retailer in Bangladesh with brand like Texmart, Occult, and Rave for Mens and Womens.
∎ We are looking individual residing in and near Uttara area.
Job Responsibilities:
∎ Should have good communication skill at Bangla & English both verbal & speaking.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Excellent Communication skill with customers in appropriate accent
∎ Candidates should have the ability to make an instant decision and assist customers further.
∎ Manage large amounts of inbound and out bond calls in a timely manner.
∎ Timely reporting of daily incoming and outgoing call.
∎ Must be following communication "scripts" while dealing with customers.
∎ Will have to manage social media content for social media.
∎ Good command in Microsoft office specially excel for daily reporting
∎ No absenteeism without any notice & late allowed.
∎ Must be shifting and roaster duty
Additional Requirements:
∎ Age 18 to 28 years
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Flexibility to work till late and night shifting
∎ Applicants have to be Smart, energetic and good communication skill
∎ Dynamic sales skill.
∎ Self motivated & hard working.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Smart in communication
∎ Good in Handling Phone calls.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus
∎ As per company policy.
Application Deadline: 31 Mar 2021
Company Information:
∎ 11 Mar 2021
∎ Giant Group
∎ Address : Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ Web : www.giantbd.com
∎ Business : A leading Group of Companies consisted of 14 sister concerns.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 31st Mar 2021
Similar Jobs
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group