Customer Service Agent - Ethiopian Airlines (Bangladesh)

Job Description

Title: Customer Service Agent - Ethiopian Airlines (Bangladesh)

Company Name: Rhythm Tours and Travel Ltd

Vacancy: 05

Age: 25 to 40 years

Job Location: Dhaka (Shahjalal Airport)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Bachelor of Business Administration (BBA)

Completion of a basic aviation or customer service course is a significant advantage.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, GSA

• Age 25 to 40 years

As the face of Ethiopian Airlines at Dhaka Airport, you will play a pivotal role in delivering a seamless and positive travel experience for our passengers. This is a dynamic, front-line position where professionalism, empathy, and efficiency are key. You will be responsible for ensuring our guests feel welcomed, assisted, and valued from check-in to boarding.

Key Responsibilities

Pre-Flight & Check-In:

• Greet passengers in a warm and professional manner.

• Efficiently manage the check-in process, including issuing boarding passes, verifying passports, visas, and other travel documents.

• Handle seat assignments, special requests (e.g., special meals, wheelchair assistance), and manage upgrade requests.

• Calculate and collect excess baggage charges in accordance with airline policy.

• Ensure compliance with flight-specific and international travel regulations (IATA, DGCA, etc.).

Boarding Gate & Lounge:

• Manage the boarding process efficiently, making clear and concise flight announcements.

• Verify boarding passes and provide directions to passengers.

• Assist passengers with special needs during boarding.

• Provide basic information and assistance to guests in the airline lounge, if applicable.

• Good knowledge of the airline’s GDS systems, Sabre platform.

Baggage Services & Problem Resolution:

• Assist passengers with the tracing and handling of delayed, damaged, or lost luggage.

• Prepare and file Property Irregularity Reports (PIRs) as required.

• Handle customer complaints and queries with patience, empathy, and a problem-solving mindset, escalating issues when necessary.

Post-Flight & Administrative:

• Prepare and submit required flight reports (e.g., flight movement messages, passenger manifests, baggage data).

• Coordinate with ground handling staff, ramp agents, and flight crew to ensure a smooth turnaround of the aircraft.

• Provide accurate information to passengers regarding flight schedules, connections, and disruptions.

• Provident fund,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2