Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: Arbit Creative Hub

Vacancy: --

Age: At least 22 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Call Center

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Call Center

• Age At least 22 years
• Only Female

Job Responsibilities:

Client Communication & Support

• Act as the primary point of contact between clients and the agency.

• Maintain regular communication with clients to understand their needs, preferences, and feedback.

• Handle client queries, complaints, and requests promptly and professionally.

Client Retention & Relationship Management

• Work closely with creative, media, and production teams to ensure timely project delivery.

• Monitor campaign progress and ensure deliverables align with client expectations.

• Coordinate approvals and revisions with clients.

Client Retention & Relationship Management

• Build and nurture long-term relationships with key clients.

• Identify opportunities to upsell or cross-sell agency services.

• Follow up after project completion to ensure satisfaction and future collaboration.

Reporting & Documentation

• Maintain accurate client records, project details, and communication logs.

• Prepare periodic client status reports and feedback summaries.

• Share performance updates, campaign insights, and improvement plans with clients.

Market & Competitor Awareness

• Stay updated on advertising trends, digital marketing tools, and competitor activities.

• Suggest creative ideas and strategies to enhance campaign effectiveness.

Team Collaboration

• Work collaboratively with internal departments (creative, strategy, accounts, media).

• Attend internal meetings to align on client requirements and project progress.

• Contribute ideas during brainstorming and pitch sessions.

Target & Performance

• Meet monthly and quarterly client satisfaction and retention targets.

• Support in achieving agency growth and sales goals.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly

• Attractive incentives will be offered upon successful target achievement.