Executive – Customer service and Social Media

Job Description

Title: Executive – Customer service and Social Media

Company Name: Al ehsan academy

Vacancy: 1

Age: 22 to 35 years

Job Location: Dhaka (Khilkhet)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): School

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): School

• Age 22 to 35 years
• Only Male

• Candidates with a BBA, or a degree in Marketing, Management, Business Studies or English will receive preference.

• Experience in Student Counselling, Study Abroad Consultancy, International Admissions, Customer Relations, Educational Consultancy or Digital Media Management will be given preference.

• Hands-on experience with student visa processing and overseas university admission procedures will be highly preferred.

• Excellent communication skills in both Bangla and English.

• Proficiency in Canva and basic photo/video editing tools (CapCut, Premiere Pro, Premiere Rush or similar software).

• Good working knowledge of Microsoft Office, Google Workspace and social media management tools.

• Strong interpersonal, organizational and multitasking abilities.

• Ability to work independently, meet deadlines and maintain professional relationships.

• Positive attitude, professional appearance, integrity and willingness to learn.

• Experience working in an educational institution will be considered an added advantage.

Job Context

Al Ehsan Academy is a modern English Medium & Islamic educational institution committed to academic excellence, character development and quality education.

Arafat Education is an education consultancy specializing in international student recruitment, university admissions and student visa support for higher education abroad.

We are looking for a proactive, creative and service-oriented professional to join our team as Executive – Customer service and Social Media

 The selected candidate will play a key role in managing institutional communications and branding while providing admission support, student counselling and customer relationship services for both organizations.

Job Responsibilities

· Manage the organization's digital communication channels, including Facebook, YouTube and other social media platforms.

· Design promotional graphics and create engaging photo/video content for institutional branding and marketing campaigns.

· Provide professional counselling to prospective students for local admissions and overseas higher education opportunities.

· Guide students through university admissions, application documentation and student visa procedures.

· Respond to inquiries from students, parents and clients through phone calls, email, WhatsApp and social media while ensuring excellent customer service.

· Coordinate with internal departments, partner institutions and overseas representatives to ensure smooth admission and communication processes.

· Maintain accurate student records, application status and customer databases.

· Support institutional events, admission campaigns and other administrative responsibilities assigned by the management.

• Provident fund,Medical allowance,Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

· Professional Development and Training Opportunities

· Friendly and Professional Working Environment

· Work from Home facility