Customer Relations Manager & Customer Relations Officer (CRM & CRO)

Job Description

Title: Customer Relations Manager & Customer Relations Officer (CRM & CRO)

Company Name: Lavender Convenience Store Ltd.

Vacancy: 10

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience: --

Published: 2026-09-01

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Ensure a premium and professional customer service experience throughout the store.

• Welcome, assist and guide customers with product-related queries, store facilities, offers and services.

• Handle customer feedback, complaints and service-related issues professionally and ensure timely resolution.

• Build and maintain positive relationships with customers to improve customer satisfaction and loyalty.

• Assist customers with product information across FMCG, Fresh Produce, Grocery, Dairy, Cosmetics, Personal Care and other Non-Food categories.

• Coordinate with the Marketing Department to support customer engagement, promotional activities and customer-focused initiatives.

• Monitor customer service standards and ensure proper implementation of company guidelines.

• Collect customer feedback and identify opportunities to improve service quality and customer experience.

• Support management in maintaining a premium, customer-focused and hospitality-oriented store environment.

• Maintain professional communication, grooming and behavior while dealing with customers.

• Perform other customer service-related duties as assigned by management.