Customer Relation Officer - CRO
Job Description
Title: Customer Relation Officer - CRO
Company Name: HiLNEX LIMITED
Vacancy: 3
Age: 18 to 30 years
Job Location: Dhaka (Mirpur 1)
Salary: Tk. 12000 - 20000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup
- Freshers are also encouraged to apply.
Published: 2025-08-21
Application Deadline: 2025-08-31
Education:
- HSC
- Diploma
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup
- Freshers are also encouraged to apply.
Skills Required: Client communication skill,Client Meeting arrangement,Core Marketing Knowledge,Expertise on Customer Relationship Management (CRM) handling.,Good presentation skills,IT Business Development,IT product after sales service.,Problem solving skills.,Strong Convincing Skill,Teamwork
Additional Requirements:
- Age 18 to 30 years
- Only Female
Responsibilities & Context:
Client Communication (Over Phone):
- Communicate with potential and existing customers over phone calls in a professional manner.
- Convince clients/customers about the company’s services and solutions.
- Identify client needs and provide accurate information to create interest in company products/services.
- Arrange meetings with clients through effective persuasion and follow-up calls.
Client Meetings (Physical):
- Meet clients physically at their office or arrange meetings at the company office.
- Present company services, discuss client requirements, and build trust-based relationships.
- Negotiate and convince clients to finalize projects or services with the company.
- Maintain a professional, confident, and result-oriented approach during face-to-face meetings.
Business Development & Project Acquisition:
- Generate leads through communication and networking.
- Convert potential clients into long-term business partners.
- Follow up with prospective customers until projects are closed.
- Work with the sales/management team to prepare proposals and ensure successful deal closures.
Client Relationship Management & After-Sales Service:
- Build and maintain strong, long-term relationships with clients.
- Provide after-sales support and ensure client satisfaction.
- Handle client feedback, resolve service-related issues, and escalate where necessary.
- Regularly update CRM or client database with communication and meeting details.
Coordination & Reporting:
- Collaborate with internal teams (sales, technical, marketing) to meet customer requirements.
- Prepare daily/weekly reports on client communications, meetings, and project updates.
- Achieve individual and team targets set by management.
- Perform any other tasks assigned by the management to ensure smooth client servicing.
Job Other Benifits:
As per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
