Customer Engagement & Sales Lead

Job Description

Title: Customer Engagement & Sales Lead

Company Name: VITTORIO LUSSO LIMITED

Vacancy: 01

Age: Na

Job Location: Dhaka (Uttara Sector 6)

Salary: Tk. 20000 - 25000 (Monthly)

Experience: --

Published: 2026-07-27

Application Deadline: 2026-08-26

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

We are urgently hiring an experienced Customer Engagement & Sales Lead to join VITTORIO LUSSO LIMITED and lead customer engagement, sales, and after-sales service for our two lifestyle brands:

VITTORIO LUSSO – A premium men's lifestyle brand
🌐 www.vittoriolusso.com
📘 www.facebook.com/thevittoriolusso

Kashmira – A women's lifestyle brand
🌐 www.kashmira.com.bd
📘 www.facebook.com/KashmiraLifestyle

Job Responsibilities:

• Lead, supervise, and motivate the Customer Engagement Executive team to deliver exceptional customer service and achieve sales targets.

• Ensure prompt, professional, and consistent customer support across all communication channels, including phone, email, website live chat, WhatsApp, and social media.

• Drive sales by converting customer inquiries into successful orders while identifying opportunities for upselling and cross-selling.

• Oversee the complete customer journey, including order placement, payment confirmation, shipment tracking, exchanges, returns, and after-sales support.

• Resolve customer complaints efficiently and professionally, ensuring timely resolution and a high level of customer satisfaction.

• Provide accurate information regarding products, pricing, promotions, availability, delivery, and company policies.

• Maintain and monitor customer records, interactions, and order history using CRM and order management systems, ensuring data accuracy.

• Develop and implement customer engagement initiatives to improve customer satisfaction, retention, repeat purchases, and brand loyalty.

• Collect, analyze, and communicate customer feedback and market insights to the Marketing, Product Development, and Management teams for continuous improvement.

• Monitor team performance, customer response times, sales conversion rates, and service quality, providing coaching and support where needed.

• Prepare and submit daily, weekly, and monthly reports on customer engagement activities, sales performance, complaint resolution, customer satisfaction, and key performance indicators (KPIs).

• Ensure all customer interactions reflect the brand values and service standards of VITTORIO LUSSO LIMITED and its brands.

• Profit share
• Salary Review: Yearly
• Festival Bonus: 2