Customer Care Representative (Web Hosting)

Job Description

Title: Customer Care Representative (Web Hosting)

Company Name: EyHost Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 15000 - 30000 (Monthly)

Experience: --

Published: 2026-01-25

Application Deadline: 2026-02-24

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About the Role

As a Customer Care Representative (Entry Level 1), you will be responsible for handling customer inquiries across phone, chat, email, and ticket channels. You will provide timely, accurate, and courteous support by addressing basic concerns, troubleshooting common issues, and guiding customers through standard processes.

This role focuses on building foundational knowledge of web hosting services while delivering an excellent customer experience. You will follow established procedures, escalate complex cases to senior team members when necessary, and continuously develop your skills through training and coaching. Success in this position depends on strong communication skills through training and coaching. Success in this position depends on strong communication skills, attention to detail, willingness to learn, and a commitment to service quality and customer satisfaction.

What You'll Do

• Manage the number of incoming calls, emails, and chats.

• Respond to customer inquiries via chat, call,s and emails.

• Tracking customer functional requirements.

• Build a trust relationship for customer account loyalty and engage customers.

• Handle customer complaints and provide appropriate solutions.

• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.

• Process orders, forms, applications, and requests.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Generate sales leads.

• Manage customers' accounts.

• Maintain customer databases by updating account information.

• Set up new customer accounts by recording account information.

• Keep records of customer interactions and transactions.
  

What You'll Bring  

• Minimum 2-3 years of experience in web hosting technical support or a related field.

• Strong knowledge of web hosting technologies (domains, DNS, email systems, website management).

• Experience handling escalations, case management, and customer-facing technical issues.

• Excellent communication skills with the ability to coach, mentor, and train junior staff.

• Problem-solving mindset with strong analytical and troubleshooting skills.

• Familiarity with CRM/ticketing tools and escalation workflows.