Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Unicare Diagnostic and Consultant Center
Vacancy: --
Age: At least 25 years
Job Location: Dhaka (Eskaton)
Salary: --
Experience:
Published: 2026-07-14
Application Deadline: 2026-08-13
Education:
Minimum HSC or Bachelor's degree in any discipline
Requirements:
Skills Required:
Additional Requirements:
- Age At least 25 years
Excellent communication skills in Bengali & English
Pleasant voice and friendly personality
Good knowledge of MS Office and basic computer skills
Strong listening skills and problem-solving ability
Previous experience in customer service will be an advantage
Honest, patient and team-oriented
Responsibilities & Context:
Join UNICARE and be the voice of care that listens, understands and creates a positive experience for every patient.
ROLE OVERVIEW
The Customer Care Executive is responsible for handling patient inquiries, providing accurate information about our services, addressing concerns and ensuring a smooth and satisfying experience for every patient.
KEY RESPONSIBILITIES
Respond to patient inquiries via phone, email, social media and in-person with professionalism and empathy.
Provide accurate information about our services, test packages, reports and appointments.
Assist patients in booking appointments and managing schedules.
Follow up and ensure timely report delivery and feedback collection.
Handle complaints and resolve issues with a positive and solution-oriented approach.
Maintain patient records and update data accurately in the system.
Coordinate with relevant departments to ensure seamless patient support.
Promote UNICARE services and health packages to walk-in and calling patients.
Location: 13/1, New Eskaton Road, Mogbazar, Dhaka
Position Level: Executive
Department: Customer Care
Reports To: Manager - Customer Care
Working Hours: 9:00 AM - 6:00 PM (Including 1 Hour Break)
WHY TO JOIN UNICARE?
Be a part of a trusted healthcare brand
Make a real difference in people's lives
Supportive and friendly work environment
Attractive compensation & benefits
Job Other Benifits:
Be a part of a trusted healthcare brand
Make a real difference in people's lives
Supportive and friendly work environment
Attractive compensation & benefits
WHY TO JOIN UNICARE?
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
