Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Biswas Tours & Travels
Vacancy: 2
Age: Na
Job Location: Dhaka (Mohammadpur)
Salary: Negotiable
Experience:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Travel Startup
Published: 2025-01-17
Application Deadline: 2025-01-27
Education:
Requirements:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Travel Startup
Skills Required:
Additional Requirements:
Responsibilities & Context:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.04% |
| Govt. Bangla College | 3.70% |
| University of Dhaka | 2.78% |
| Sonargaon University | 2.78% |
| ASA University Bangladesh | 1.85% |
| Bangladesh University | 1.85% |
| Rajshahi University | 1.85% |
| Rangpur Polytechnic Institute | 1.85% |
| Stamford University Bangladesh | 1.85% |
| Govt. Titumir College | 1.85% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 71.30% |
| 31-35 | 22.22% |
| 36-40 | 2.78% |
| 40+ | 0.93% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 48.15% |
| 20K-30K | 45.37% |
| 30K-40K | 6.48% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 19.44% |
| 0.1 - 1 years | 11.11% |
| 1.1 - 3 years | 25.93% |
| 3.1 - 5 years | 16.67% |
| 5+ years | 26.85% |
