Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Biswas Tours & Travels
Vacancy: 2
Age: Na
Job Location: Dhaka (Mohammadpur)
Salary: Negotiable
Experience:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Travel Startup
Published: 2025-01-17
Application Deadline: 2025-01-27
Education:
Requirements:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Travel Startup
Skills Required:
Additional Requirements:
Responsibilities & Context:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
