Concierge

Job Description

Title: Concierge

Company Name: Dera Resort & Spa

Vacancy: Not specific

Job Location: Cox's Bazar, Manikganj

Employment Status: Full-time

Educational Requirements:
∎ Diploma /Bachelor degree in any discipline or Bachelor Degree in Hospitality Management (preferable)
∎ Working in any 4 Star/5 Star standard Hotel in the same position will be preferred and considered for academic qualification

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ ASSURE GROUP is opening a new sector of Hospitality service in the field of Tourism. To make the service all-inclusive and premium, the group is looking for a Concierge for its Hotel/Resorts at Cox’s Bazar & Manikganj.
∎ Please read carefully Job Responsibilities and Apply only if you feel you are the one whom we are looking for.

Job Responsibilities:
∎ Welcome customers upon entrance and confirm reservations
∎ Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
∎ Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
∎ Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
∎ Arrange events, excursions, transportation, etc. upon request from hotel residents
∎ Answer the phone and make reservations, take and distribute messages or mail and redirect calls
∎ Respond to complaints and find the appropriate solutions

Additional Requirements:
∎ Both males and females are allowed to apply
∎ At least 2-3 Years in the same position in a reputable Hotel/Resort
∎ Knowledge of hotel management software
∎ Good Height & Physical appearance
∎ Proven experience as concierge; experience in customer service or relevant role is an advantage
∎ Proficiency in English; multilingual is strongly preferred
∎ Excellent communication skills
∎ Polite and confident with a great deal of patience
∎ Ability in multitasking and time-management

Salary: Negotiable

Compensation & Other Benefits:
∎ Accommodation
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal and other facilities will be provided as per company HR Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Jan 2022

Company Information:
∎ 20 Dec 2021
∎ Dera Resort & Spa
∎ Address : Inani, Cox's Bazar

Category: Hospitality/ Travel/ Tourism

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