Guest Service Agent (GSA)

Job Description

Title: Guest Service Agent (GSA)

Company Name: Dera Resort & Spa

Vacancy: Not specific

Job Location: Cox's Bazar, Manikganj

Employment Status: Full-time

Educational Requirements:
∎ Diploma /Bachelor degree in any discipline or Bachelor Degree in Hospitality Management (preferable)
∎ Working in any 4 Star/5 Star standard Hotel in the same position or a role will be preferred and considered for academic qualification.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ ASSURE GROUP is opening a new sector of Hospitality service in the field of Tourism. To make the service all-inclusive and premium, the group is looking for Guest Service Agents for its Hotel/Resorts at Cox’s Bazar & Manikganj.
∎ Please read carefully Job Responsibilities and Apply only if you feel you are the one whom we are looking for.

Job Responsibilities:
∎ As a Guest Service Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience
∎ Offer consistently professional, friendly, warm, and engaging service
∎ Give a warm welcome and check-in guests taking into account the established SOP
∎ Check out of departing guests in accordance to the established SOP
∎ Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
∎ Responsible for cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
∎ Corporate with colleagues from all departments, in particular, Housekeeping, Accounting, and Reservation
∎ Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times in order to be available for guests as a point of contact
∎ Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
∎ Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
∎ Comply with health and safety standards

Additional Requirements:
∎ Both males and females are allowed to apply
∎ At least 3 Years in a reputable Hotel / Resort
∎ The ideal candidate will be customer-driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike while possessing additional competencies such as Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork
∎ Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials, Computer literate
∎ Should be a customer-oriented individual with a good knowledge of hospitality industry standards
∎ Outstanding organizational and interpersonal skills
∎ Exceptional time-management skills

Salary: Negotiable

Compensation & Other Benefits:
∎ Accommodation
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal and other facilities will be provided as per company HR Policy

Job Source: Online Job Posting.

Application Deadline: 20 Jan 2022

Company Information:
∎ 21 Dec 2021
∎ Dera Resort & Spa
∎ Address : Inani, Cox's Bazar

Category: Hospitality/ Travel/ Tourism

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