Client Support and QA Specialist

Job Description

Title: Client Support and QA Specialist

Company Name: Unlocklive IT Limited

Vacancy: 1

Age: 20 to 40 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor`s Degree in Computer Science, Information Technology, or a related field.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Age 20 to 40 years
• Only Male

• Familiarity with software development processes and methodologies.
• Experience with support ticketing systems and customer relationship management (CRM) tools.
• Knowledge of market expansion strategies and customer engagement techniques.
• Ability to travel for onsite customer visits as needed.
• Proven experience in a client support or QA role within the software industry.
• Strong problem-solving skills and ability to think critically under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using QA tools and software testing methodologies.
• Knowledge of software development processes and project management tools.
• Willingness to travel to client locations as required.
• Strong attention to detail and organizational skills.

Unlocklive IT Limited is a dynamic and innovative software development company specializing in creating custom web applications and solutions for clients worldwide. We are seeking a skilled and dedicated Client Support and QA Specialist to join our team and ensure the highest quality of service and support for our clients.

Job Description:

The Client Support and QA Specialist will be responsible for visiting clients, understanding and documenting their issues, providing immediate support, and communicating with our development team to ensure timely resolution. Additionally, the role includes conducting thorough quality assurance and testing to ensure our software meets the highest standards.

Key Responsibilities:

• Visit clients to gather detailed information about their issues and needs.
• Provide instant support and solutions to clients on-site.
• Communicate client issues and feedback effectively to the development team.
• Conduct comprehensive QA and testing of software applications to identify and resolve bugs and issues.
• Develop and maintain detailed test plans, test cases, and test scripts.
• Collaborate with developers to ensure software quality and performance.
• Document and track issues and resolutions using project management tools.
• Provide training and support to clients on the use of software applications.
• Stay up-to-date with industry trends and best practices in software QA and support.