Client Support Advisors

Job Description

Title: Client Support Advisors

Company Name: SentraTech(Private)Limited

Vacancy: 20

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

Published: 2025-08-27

Application Deadline: 2025-09-06

Education:

Requirements:

Skills Required: Good English communication skills (verbal and Written)

Additional Requirements:

• Excellent spoken and written English; clear, neutral accent for international calls
• Comfortable with computers/web apps; fast and accurate typing
• Strong problem-solving, active listening, and de-escalation; calm under pressure
• Confident, empathetic communication with diverse international clients
• Tech setup: laptop/desktop, noise-cancelling headset, stable power backup (UPS preferred)
• Internet: reliable high-speed connection (preferably 15 Mbps via Wi-Fi; lower speeds may be considered)
• Workspace: quiet, private area for calls and focused work
• No prior customer service experience required — comprehensive training provided

• Respond to customer inquiries via phone, chat, email, and social within agreed SLAs
• Diagnose issues, give clear step-by-step solutions, and escalate when needed
• Document every interaction with accurate notes, tags, and follow-ups in the ticketing system
• Monitor open tickets end-to-end, provide timely updates, and ensure resolution
• Comply with data security, privacy, and relevant compliance standards
• Collaborate with teammates, supervisors, and cross-functional stakeholders

• Festival Bonus: 2

• Competitive pay (fixed + performance bonus): BDT 18,000-20,000

• Fully remote role with structured onboarding and paid training

• Paid time off, wellness days, sick leave, and holiday allowance

• Performance-based progression (e.g., Senior Advisor, Team Lead)