Job Description
Title: Center in Charge – After Sales Service Operation
Company Name: 1000FIX Services Ltd.
Vacancy: 4
Age: at most 35 years
Location: Anywhere in Bangladesh
Minimum Salary: Tk. 20000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service
Published: 20 May 2024
Education:
∎ Bachelor of Business Administration (BBA)
∎ Bachelor of Science (BSc)
∎ Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age at most 35 years
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ He must possess ownership and dedication towards the responsibilities.
Responsibilities & Context:
∎ 1. This position will supervise a team and manage overall customer care center activities of a respective region.
∎ 2. Center in Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ 3. Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory and Logistics etc.) and to report to regions and head office.
∎ 4. Must be KPI driven.
∎ 5. Sales & revenue target oriented.
∎ 6. Should have knowledge in After Sales Service Operation (Laptop, Desktop, Printer, Scanner and Security Product).
∎ 7. Excellent relationship management with dealer and local sales team.
∎ 8. A passionate sales person to sell IT product and accessories items.
∎ 9. Motivate the customer with positive review to convert the interest into sales.
∎ 10. Target oriented and punctuality are a must requirement in workplace.
∎ 11. Expert in reporting through MS Excel, Power point etc.
∎ 12. Should be fluent in understanding and executing ERP system.
∎ 13. Achieve sales target set by the management and prepare periodic report accordingly.
∎ 14. Coordinate with service department to provide smooth and quality services.
∎ 15. Research and recommend new opportunities, service improvements with proper forecasting.
∎ 16. Any other tasks assigned by the Management.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Regular training and certification facility.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Jun 2024
Category: IT/Telecommunication
