Job Description

Title: Catering Sales Manager

Company Name: Sheraton Dhaka

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing

Experience Requirements:
∎ 5 to 6 year(s)
∎ The applicants should have experience in the following area(s): Catering Sales
∎ The applicants should have experience in the following business area(s): Hotel

Job Context:
∎ Responsible for handling local social catering opportunities for the property.
∎ Responsible for achieving and exceeding the hotel catering sales revenue goals.
∎ Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business.
∎ Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery.
∎ Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.
∎ Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Job Responsibilities:
∎ CORE WORK ACTIVITIES
∎ Maximizing Revenue & Managing Profitability
∎ Identifies qualifies and solicits new catering businesses to achieve personal and hotel revenue goals.
∎ Proactively solicits affiliate business associated with citywide events
∎ Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand, etc., and knows how to sell against them.
∎ Maximizes revenue by up-selling packages and creative food and beverage offerings.
∎ Identifies and implements process improvements and best practices.
∎ Gains understanding of the hotel’s primary target customer and service expectations.
∎ Ensures successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the business.
∎ Managing Sales Activities
∎ Manages the sales efforts for the hotel related to the local social catering business.
∎ Responds to incoming catering opportunities for the hotel.
∎ Closes the best opportunities for the hotel based on market conditions and hotel needs.
∎ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Designs develop and sell creative catered events.
∎ Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
∎ Identifies and assists with selling, implementing, and following-through on catering promotions.
∎ Promotes accountability to drive superior business results.
∎ Executes Sales strategies and business processes.
∎ Executes and supports Customer Service Standards and hotel’s Brand Standards.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
∎ Building Successful Relationships
∎ Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
∎ Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
∎ Works with the management team to create and implement a catering sales plan addressing revenue, customers, and market.
∎ Works with the property’s Food and Beverage team to develop menus that drive sales.
∎ Interacts effectively with vendors, competitors, local community, catering associations, and other hotel departments (including Sales, Kitchen, and Events) in order to ensure guest satisfaction.
∎ Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
∎ Providing Exceptional Customer Service
∎ Serves the customer by understanding their business, business issues, and concerns, to offer better business solution both prior to, and during the program/event.
∎ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
∎ Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
∎ Additional Responsibilities
∎ Performs other duties, as assigned, to meet business needs.
∎ MANAGEMENT COMPETENCIES
∎ Leadership
∎ Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
∎ Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
∎ Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
∎ Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
∎ Managing Execution
∎ Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
∎ Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
∎ Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
∎ Building Relationships
∎ Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
∎ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
∎ Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
∎ Generating Talent and Organizational Capability
∎ Organizational Capability - Evaluates and adapts the structure of their own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
∎ Talent Management - Provides support and feedback to help individuals develop and strengthen the skills and abilities needed to accomplish work objectives.
∎ Learning and Applying Professional Expertise
∎ Applied Learning - Seeks and makes the most of learning opportunities to improve the performance of self and/or others.
∎ Business Acumen - Understands and utilizes business information to manage everyday operations.
∎ Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
∎ Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
∎ Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
∎ Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
∎ Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
∎ Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
∎ Mathematical Reasoning - Demonstrates the ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
∎ Oral Comprehension - Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences.
∎ Reading Comprehension - Demonstrates an understanding of written sentences and paragraphs in work-related documents.
∎ Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Additional Requirements:
∎ Age 30 to 40 years
∎ Experienced in Catering Sales in any 5* standard hotel will be an added advantage.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge as per the Sheraton Dhaka policy.

Application Deadline: 7 Jan 2021

Company Information:
∎ 8 Dec 2020
∎ Sheraton Dhaka
∎ Address : 44, Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.

Category: Hospitality/ Travel/ Tourism

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