Case Management and GBVIMS Officer

Job Description

Title: Case Management and GBVIMS Officer

Company Name: Young Power in Social Action (YPSA)

Vacancy: 1

Age: At least 26 years

Job Location: Cox`s Bazar (Chakaria, Ramu)

Salary: Tk. 46000 (Monthly)

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• A master’s degree in women’ studies, statistic, social work, social sciences, other relevant field or work experience

• 4 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age At least 26 years
• Only Female

• Required Technical Skills:

• Competencies: Knowledge, Skills & Abilities

• Education in women’ studies, social work, social sciences, other relevant field or work experience

• Experience in VAWG with a specific focus in supporting women and girl survivors of male violence

• Experience in supervising VAWG staff – highly desirable

• Understanding the impact and dynamics of various types of violence against women and girls, and a strong interest in working on women and girls’ protection and empowerment.

• Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer or paid work

• Demonstrated ability to maintain confidentiality and respect for clients all times is essential

• Experience facilitating trainings and workshops and mentoring others

• Positive and professional attitude, including ability to lead and work well in a team setting

• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail

• Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well

• Excellent communication and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background and diversity

• Strengths in listening, empathy, flexibility, and creativity

• Familiarity with principles of monitoring and evaluation. Experience in writing brief narrative reports

• Computer literacy, including Microsoft Word and Excel

• Language Skills:

• Fluent in the local languages spoken in the community (e.g., Bangla, Chittagonian dialect).

• Proficient in English for communication with international partners and in report writing.

• At least 4-5 years of experience needed in the field of WPE/VAWG

• Professional experience in counselling and implementing activities for women and girls or proven engagement in women’s rights/groups is desirable, not essential. Delivered direct case management services to survivors of Violence Against Women and Girls (VAWG), which included conducting initial assessments, creating personalized care plans, and making referrals to services such as legal aid, healthcare, and Mental Health Care Support.

• Led case conferences with a multidisciplinary team, ensuring that all relevant parties were informed of the survivor`s needs and progress while strictly maintaining confidentiality.

• Supervised and mentored a team of caseworkers and social workers, providing technical advice on best practices in VAWG case management and ensuring the application of survivor-centered approaches

Young Power in Social Action (YPSA) <www.ypsa.org>, established in 1985 (International Youth Year) is an organization for sustainable development working in Dhaka Division, Sylhet Division, Chattogram Division including Chittagong Hill Tracts, Cox’s Bazar. YPSA has been implementing a project titled “Integrated Protection and Resilience Interventions for Host community in three subdistricts (Ramu, Ukhiya and Chakaria) of Cox’s Bazar District” since 2020. The project is technical supported by International Rescue Committee (IRC) and funded by US DoS

Reportable to the Position Upazila Manager -WPE

Type of Contract: Fixed Term Contract up to June 2027, with possibility of extension.

Duty Station: Ramu and Chakaria, in Cox’s Bazar.

Project’s Geographical Area Ramu, Ukhiya and Chakaria

Job Purpose of Case Management and GBVIMS Officer:

Under the overall supervision of the VAWG Officer, and direct supervision of VAWG Officer of the YPSA, the successful candidate will be responsible for implementing the static and community-level activities as part of YPSA’s VAWG program focused on risk mitigation, prevention, and response for the host community humanitarian response. The Case Management and GBVIMS Officer will be involved in case management processes, group-based psychosocial activities, community outreach efforts, and capacity building.

The Case Management and GBVIMS (Gender-Based Violence Information Management System) Officer will offer technical guidance and leadership to case management teams, ensuring they deliver top-quality care to survivors of Violence Against Women and Girls (VAWG). This position entails overseeing case management processes, guaranteeing the correct and ethical use of GBVIMS, and contributing to staff capacity building.

Key Responsibilities:

Case Management:

• Provide technical support and supervision to VAWG caseworkers to ensure the delivery of high-quality case management services, including assessments, case planning, referrals, and follow-ups.

• Ensure that VAWG response programming, meets YPSA, IRC and international standards adhering to a women-, girl- and survivor-centered and feminist approach and volunteers are supported to build and strengthen their practice in this area.

• Ensure that case management services adhere to established standards and guidelines, with an emphasis on confidentiality and a survivor-centered approach.

• Conduct regular audits of case files and give constructive feedback to caseworkers to improve service quality.

• Help develop personalized care plans that meet the specific needs and goals of survivors.

• Facilitate case conferences, case discussion and review meetings with case management teams and stakeholders

• Ensure that cases are documented accurately and promptly in line with organizational policies and procedures.

• Ensure support for women and adolescent girls, including psychological support, safe referrals and information sharing, adheres to best-practice principles when working with women and girl survivors of VAWG.

• Align with internal and inter-agency Protection against Sexual Exploitation and Abuse (PSEA) policies and procedures, reporting SEA through the IRC mechanisms

• Oversee the use of the case management system across the organization.

• Extract, analyze, and manipulate data from the case management system for the purpose of presenting it to senior management.

• Develop and support the implementation of service mapping and service quality audits so the case workers have up to date and detailed information for referrals.

• Ensure quality of care for case workers.

• Hold daily planning and debriefing sessions case workers in particular to gain learning and feedback from the team.

• Mentor and support staff professional development and foster a positive team spirit to encourage innovative and quality programming

GBVIMS Management:

• Manage the implementation and upkeep of the GBVIMS and GBVIMS plus (version 2), ensuring that data collection, storage, and analysis are secure and conducted ethically.

• Train and mentor staff in the correct use of the GBVIMS and GBVIMS plus (version 2) to ensure accurate data entry and reporting.

• Oversee data quality within the GBVIMS, working with the data management team to resolve any discrepancies or issues.

• Generate regular reports from the GBVIMS to support program planning, monitoring, and advocacy.

• Use GBVIMS data to improve service delivery and inform program decisions, while maintaining strict confidentiality and data protection standards.

Capacity Building:

• Identify training needs for the case workers and support the organization and facilitation of training to meet those needs, in collaboration with the IRC.

• Develop training materials and resources to enhance the professional development of case management staff.

• Stay current with best practices and emerging trends in VAWG case management and GBVIMS, integrating them into program activities.

Coordination and Collaboration:

• Collaborate with other program staff, including those in health, protection, and psychosocial support, to ensure comprehensive care for survivors.

• Work with local and national authorities, UN agencies, NGOs, and other stakeholders to coordinate GBV response efforts and share best practices.

• Participate in relevant coordination meetings, case management working groups, and GBV clusters.

Monitoring and Reporting:

• Create and implement monitoring tools to assess the effectiveness of case management and GBVIMS activities.

• Prepare regular reports that highlight the progress, challenges, and key achievements of case management and GBVIMS activities.

• Support the preparation of donor reports and proposals as needed.

• Monthly Consolidated Stipend: BDT 46,000