Camp Management Manager (SMS)

Job Description

Title: Camp Management Manager (SMS)

Company Name: Danish Refugee Council

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ EDUCATION: (INCLUDE CERTIFICATES, LICENSES ETC.)
∎ Advanced university degree would be an advantage.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ OVERALL PURPOSE OF THE ROLE:
∎ The SMS Manager is responsible for the coordination of assistance and services at camp level in coordination with the Camp in Charge. This entails building effective collaboration with a diversity of stakeholders, ranging from refugees, community representatives, humanitarian partners, host communities and local authorities. The SMS Manager reports to the Senior SMS Manager and directly supervises the SMS and the Accountability Team Leaders. The SMS Manager coordinates directly with the DRC Protection, Shelter and Site Operations Managers.
∎ POSITION DETAILS
∎ Type of contract: National contract
∎ Employment Band: F-2, Non-Managerial role
∎ Start date: 1st November
∎ Duty station: Cox`s Bazar, Bangladesh
∎ .

Job Responsibilities:
∎ GENERAL
∎ Responsible for establishing and maintaining coordination amongst the camp actors, including government representatives, UN agencies, international NGOs and national NGOs and other service providers and refugee groups by supporting the camp in charge in existing coordination mechanisms. Arranging the weekly Coordination meeting in Camp, sending out the minutes / action points regularly.
∎ Responsible for the overall day to day management of DRC's camp coordination activities and directly manage the staff members as listed above, including coaching, co-ordination between staff, timely recruiting and tracking of team progress.
∎ Compiling relevant Camp information - writing weekly and fortnightly reporting as required. Update any tools used for coordination purposes or information management as required.
∎ Assist in monitoring, in close collaboration with Protection, Shelter & Site Operations: all technical work carried out in the camp setting, including water, sanitation and hygiene activities, construction activities, and any other activities implemented by DRC, as well as the activities of other organisations. Ensure all activities respect international standards for each sector. Assist in supporting information gathering and participatory assessments undertaken within the camp.
∎ Support the CiC in leading the emergency preparedness and response on camp level including, planning, reporting, assessments, coordination, messaging, relocations and any other relevant activity.
∎ Supervises the organization and coordination of capacity building initiatives for community groups, safety unit volunteers, Site Management Support volunteers on emergency preparedness and response.
∎ Works with Protection, Shelter & Site development teams in the enhancement of key relationships with camp and government leaders to ensure smooth communication, activity implementation, data collection, and community outreach.
∎ Lead with the Community mobilization team the elections and/or selection of the camp governance committee.
∎ Work closely with the camp governance committee and ensure good camp governance.
∎ Oversee and support the community mobilization team in the development and support of the different representative committees and community groups, including facilitating the formation of new groups, coordinating meetings and workshops, implementing training and community interventions.
∎ Supervise the implementation of community led projects.
∎ Ensure accountability through prompting access to static CFRM, mobile CFRM and information sharing with the community and service providers.
∎ Represent the DRC in external forums as requested by the supervisor.
∎ Provide feedback regarding work plans, contingency plans and general programme implementation.
∎ Assist in working with HR department in all HR related issues in the camp.
∎ Assist with all procurements and logistical arrangements associated with the Camp, in collaboration with DRC procurement and logistics staff.
∎ TEAM MANAGEMENT:
∎ Manage the SMS team in the field and directly supervises the camp management team leader, IM, CWC and CFRM officers.
∎ Provide technical support to the teams.
∎ Conduct performance reviews and support the team in identifying gaps, areas of development including capacity building plans.
∎ Conduct regular team meetings.
∎ Recruit staff members as needed.
∎ PROJECT IMPLEMENTATION:
∎ Contribute to project development and ensure refugees needs are reflected in the project design stage.
∎ Contribute to the development of budgets.
∎ Contribute to donors reporting requirements and ensure all data is collected and indicator tracking tools are updated regularly.
∎ Ensure project activities are implemented on time and in a quality manner in the camp.
∎ Ensure all expenditures are done following DRC's finance rules and regulations.
∎ Contribute to evaluations carried out to measure impact and necessary changes aiming at improving DRC's interventions and capturing lessons learnt, best practises and implementation of changes.

Additional Requirements:
∎ SKILLS AND EXPERIENCES
∎ 3 years of experience in INGOs, specifically in complex emergency contexts and project management.
∎ Experience managing teams preferably in an emergency context.
∎ Substantial experience operating in a refugee camp environment, preferably undertaking Camp Management activities.
∎ Knowledge of logistics and procurement processes required.
∎ Ability to work with large, multi-cultural people in a changing environment.
∎ Experience in working with national partners, local/government authorities, and UN organisations.
∎ LANGUAGES: (INDICATE FLUENCY LEVEL)
∎ Fluency in English.
∎ Fluency in Bangla.
∎ Chittagonian - (preferable)
∎ ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC' FIVE CORE COMPETENCIES:
∎ Striving for excellence: You focus on reaching results while ensuring an efficient process.
∎ Collaborating: You involve relevant parties and encourage feedback.
∎ Taking the lead: You take ownership and initiative while aiming for innovation.
∎ Communicating: You listen and speak effectively and honestly.
∎ Demonstrating integrity: You act in line with DRC's vision and values

Application Deadline: October 7, 2019

Company Information:
∎ Danish Refugee Council
∎ Address : Sayeman Heritage Residence (1st Floor), Sayeman Road, Baharchara, Cox's Bazar, Bangladesh
∎ Web : WWW.DRC.NGO

Category: NGO/Development