Call Quality Analyst (U.S. Process - Night Shift)

Job Description

Title: Call Quality Analyst (U.S. Process - Night Shift)

Company Name: Ray Advertising

Vacancy: 3

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 1 year

• Bachelor/Honors

• At least 1 year

Experience:

• 1–2 years of experience in Quality Assurance, Call Auditing, or BPO Quality Control (U.S. process preferred).

• Prior experience in a U.S. campaign or with international clients is an advantage.

Required Skills and Competencies:

• Excellent listening skills and strong command of English comprehension (familiarity with U.S. accent preferred).

• High attention to detail and analytical ability.

• Understanding of fraudulent or coached call patterns.

• Proficiency in Google Sheets, data entry, and online documentation.

• Ability to stay focused and meet daily audit targets during night shifts.

• Strong sense of responsibility and time management.

• Must have the mindset to work hard under pressure, stay patient during repetitive call audits, and remain motivated to achieve daily and weekly audit targets.

Ray Advertising is searching for a detail-oriented and strategic Call Quality Analyst to join our team in a WORK FROM HOME opportunity.

This position involves night shift from Monday to Saturday, 6:00 PM to 3:00 AM BD time— including a 1-hour break.

About Ray Advertising

Ray Advertising is a U.S.-based performance marketing and lead generation company specializing in affiliate marketing, pay-per-call, and digital advertising. We connect high-intent American consumers with businesses across industries such as health insurance, home services, finance, and legal.

We are expanding our Quality Assurance team in Bangladesh to maintain accuracy, compliance, and consistency across all inbound consumer calls.

Position Overview

We are looking for a Call Quality Analyst who will review and evaluate inbound calls from U.S. consumers. The main goal is to ensure call accuracy, detect fraudulent or invalid interactions, and verify compliance with campaign guidelines.

Your evaluation will directly impact publisher payments, client billing, and company reporting accuracy — so attention to detail is crucial.

Key Responsibilities

• Listen to and audit recorded inbound calls from U.S. consumers across multiple campaigns (insurance, home services, finance, legal, etc.).

• Classify each call correctly as Valid, Detailed, Invalid, or Fraudulent based on provided campaign criteria.

• Identify TCPA violations and fraudulent activity such as coached calls, outbound transfers, robotic or AI-generated voices, or repeated patterns from the same publisher.

• Record audit results with campaign name, publisher details, and notes in Google Sheets or Kaliper.

• Review publisher performance to identify suspicious or repetitive behavior that may indicate fraud.

• Cross-check Ringba call data with QA results to support accurate reporting and publisher billing.

• Maintain consistency and accuracy while auditing 100–150 calls per shift.

Tools You Will Use

• Ringba (Call Tracking & Validation)

• Kaliper (QA & Transcript Analysis Tool)

• Google Sheets and Google Docs (Reporting & Documentation)

Work Environment and Expectations

• Note: The selected candidate must be comfortable working under micromanagement — meaning your tasks, timelines, and performance will be closely monitored and guided to ensure consistent quality and alignment with company standards.
  This structure helps maintain accountability, ensures precision, and supports professional growth through continuous feedback.

• The role demands discipline, focus, and the ability to maintain motivation during long work hours involving repetitive call audits.

Probation Period: We have a one month of probation period where you will receive 50% of the agreed salary. Upon successful completion of your probation period you will be paid the full salary and we don’t prolong the probation period beyond this 1 month.

• Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Annual performance bonuses and salary increments

• Generous casual and sick leave policy

• Professional certification support

• Yearly holidays according to Bangladesh and the US calendar

• Leadership training directly from the CEO (monthly)

• Relocation opportunities to our California headquarters