Job Description
Title: Call Center & Support Executive
Company Name: Elite Computer & Technology
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time, Part-time
Educational Requirements:
∎ Diploma in Engineering, Bachelor degree in any discipline
∎ Skills Required: Network Engineering
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
IT Support Service
∎ The applicants should have experience in the following business area(s):
ISP
Job Context:
∎ We are looking for young, energetic, and target oriented, self-motivated and proactive person to employee as executive NOC. who has the experience in the field of ISP-broadband.
∎ Dynamic and customer-focused individuals to join our team as a Call Center & Support Executives. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.
Job Responsibilities:
∎ # Practice speaking with a clear accent and communicating on the telephone
∎ # Manage high call volumes, providing information and directing inquiries.
∎ # Monitor and respond to social media messages, engaging with the online community.
∎ # Schedule and confirm appointments, ensuring operational efficiency.
∎ # Understand laser and aesthetics services, addressing client queries accurately.
∎ # Handle client registrations efficiently.
∎ # Collaborate with sales and marketing for phone promotions.
∎ # Respond promptly to voicemail and email inquiries with detailed information.
∎ # Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ # Create Daily, weekly reports and presentations to effectively communicate current
∎ # Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ # Mentality as 24X7 for emergency situations.
Additional Requirements:
∎ Age at least 15 years
∎ Only males are allowed to apply
Salary: Tk. 10000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Dec 2023
Company Information:
∎ 20 Dec 2023
∎ Elite Computer & Technology
∎ Address : 101-B Malibagh Chowdhurypara, Rampura, Dhaka
∎ Business : ECTLink is one of the leading internet service provider (ISP) in Bangladesh. ECTLink Internet service is blazing fast, affordable Internet on a dedicated network
Category: IT/Telecommunication
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