Call Center Manager (Quality Assurance)
Job Description
Title: Call Center Manager (Quality Assurance)
Company Name: Geneva International
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ 4 years Bachelor Degree in Business Development or IT Disciplines
∎ Relevant Trainings on Call Center Operation & Management, Digital Communication etc
∎ Adequate level of English for doing the job at excellent level.
Experience Requirements:
∎ 5 to 7 year(s)
Job Context:
∎ Job Location : Dhaka, Bangladesh (with frequent movement to partners offices)
∎ Working Hours : 08 Hours 9 AM - 6 PM or 8/9 PM - 5/6 AM (Including 1 hours
∎ break) Depend on operation hours on client demand
∎ Background :
∎ Global Ride Inc, Japan is incorporated in Japan with a vision to establish "Walk anywhere! Work anywhere!" Currently, establish TLECE Inc. in USA and processing the registration for TLECE Bangladesh Ltd. for expanding and accelerating the business growth at global level. As a part of this initiative, TLECE Bangladesh Ltd is keen to establish a BPO & Call Center service in Bangladesh to provide service in excellence to the client base in the local and USA market. Besides that, planning to introduce a very easy and handy apps-based service for the effective solution for the employment and job placement service efficiently with brand name of TLECE
∎ Therefore, TLECE Bangladesh Ltd. is announcing to hire the title position offering attractive compensation and benefit packages for the right candidate.
∎ The detail of the job responsibility and requirement for the position as below:
∎ Job Description
∎ KPI and quality-based supervision, monitoring the performance of International Call Center Operation and Management
∎ Support in application of TLECE Apps in recruitment & selection procedure
Job Responsibilities:
∎ Plan & Implement quality operation
∎ Understand the clients demands
∎ Lead business development initiatives and programs.
∎ Design & implement orientation training program for the call center agents.
∎ Trained & onboard the call center agents.
∎ Pursuing channel partners in recruitment & selection using TLECE Apps.
∎ Ensure compliance issues in facilities and client-side regulations.
∎ Listen, Audit and Analyze the call conversation/service delivery.
∎ Identify the scope of improvement in HR skill and Technology setup.
∎ Using CRM with analytics metrics for each & total.
∎ Becoming the leader of this call center business in the future
Additional Requirements:
∎ Age at most 35 years
∎ 5-7 Years' experience in contact center management & operation.
∎ Leadership, Teamwork, Negotiation and Communication, Coordination and Organization
∎ O/A Level Passers, Graduate from Communication, English, Marketing or IT.
Salary: Negotiable
Compensation & Other Benefits:
∎ 2 Festival Bonus (After completion of 6 months service)
∎ Leave : Weekly 2 days (Friday/Saturday or Saturday/Sunday),
∎ Casual and Sick Leave as per Bangladesh Labor Law
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Mar 2023
Company Information:
∎ 25 Mar 2023
∎ Geneva International
∎ Address : House-82/B, Road-4/6, Block-B, Section-12, Pallabi, Mirpur, Dhaka. Bangladesh.
Category: Customer Support/Call Centre
: Expected Joining : April 2023 (Expected)Submission Deadline : 30 March 2023 until 05:00 PM (BST) Interview Platform : TLECE (https://www.tlece.com/guide)Company Details : https://www.tlece.com/, https://www.globalride.io/en/
Deadline Expired on 30th Mar 2023
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